DMpro Help Center
How can we help?
Guides, FAQs, and troubleshooting for DMpro — the brandID social media automation platform. Instagram, TikTok, LinkedIn, Facebook, WhatsApp, and Telegram.
Start Here
- 1.1 What is DMpro?
- The problem DMpro solves
- Who uses DMpro?
- Brand identity and visual assets
- 1.2 How DMpro works (core loop)
- 1.3 Initial setup — step by step
- Step 1: Create your account
- Step 2: Connect your first social account
- Step 3: Choose a subscription plan (optional)
- Step 4: Create your first campaign
- 1.4 Workspace navigation
- Key deep links
- 1.5 Support channels
- 2.1 Authentication & account setup
- Create an account with email and password
- Sign in with a magic link
- Sign in with Google
- Sign in with Instagram only
- Sign in with TikTok only
- Reset your password
- Sign out
- 2.2 Onboarding walkthrough
- Step 01 — Connect your social accounts
- Continue to templates from onboarding
- Skip onboarding and connect later
Build Your Campaign
- 2.5 Campaign flow builder — every palette block for every platform
- Shared Logic blocks (all platforms)
- Instagram palette (`/campaigns/instagram/new`)
- TikTok palette (`/campaigns/tiktok/new`)
- LinkedIn palette (`/campaigns/linkedin/new`)
- Facebook palette (`/campaigns/facebook/new`)
- WhatsApp palette (`/campaigns/whatsapp/new`)
- Telegram palette (`/campaigns/telegram/new`)
- Canvas tips
Connect Platforms
- 2.6 Instagram — connect, all triggers, comment/DM/story/mention, meta limits, cards, commerce, post scope, live preview
- Connect Instagram
- Comment on Post trigger
- Direct Message trigger
- Story Reply trigger
- Mention triggers
- Meta limits reference
- Send cards and commerce
- Post scope (which posts trigger)
- Live preview
- Publish Instagram campaign
Power Features
- 2.12 Templates library — browse, use, save custom, onboarding picker
- Browse templates
- Use a template
- Save a custom template
- Onboarding template picker
- 2.13 Integrations & catalogs — Shopify, WooCommerce, Etsy, 40+ stores, custom CSV upload, Meta Commerce
- Browse integration catalog
- Connect Shopify
- Connect WooCommerce or Etsy
- Custom CSV catalog upload
- Meta Commerce catalog
- Disconnect a store
- 2.14 Affiliate link tracking — {{affiliate_link}}, click counts
- Insert affiliate link token
- Configure affiliate source
- View click counts
- Best practices
- 2.15 AI Response — one-time vs continuous, context docs, credits
- Add AI Response block
- One-time response mode
- Continuous conversation mode
- Context documents
- AI credits and billing
- 2.16 Conversations inbox — threads, AI tags, ignored webhooks, affiliate context
- Browse conversation threads
- Read AI-generated messages
- Ignored webhooks
- Affiliate context in threads
- Reply manually
- 2.17 Campaign invitations & collaboration — email invites, share links, wait for invites
- Invite collaborator by email
- Share invite link
- Wait for invites start mode
- Manage invitations
Account
- 2.19 Settings — profile, connected accounts, notifications, privacy, danger zone
- Profile (`/settings#profile`)
- Connected accounts (`/settings#accounts`)
- Security (`/settings#security`)
- Notifications (`/settings#notifications`)
- Privacy & data (`/settings#privacy`)
- Contact us (`/settings#contact`)
- Danger zone (`/settings#danger`)
- 2.20 System Messages support chat
- Start a support conversation
- When to use System Messages vs email
- 2.21 Public help center (/help without login)
- Browse articles
- Deep link to articles
- Access from logged-in app
- Help center branding
Reference & Help
- Connection & OAuth issues
- Webhooks & automations not firing
- Campaign publish/validation errors
- Meta/Instagram specific
- TikTok specific
- LinkedIn specific
- Facebook/WhatsApp specific
- Telegram specific
- Billing & subscription
- Plan limits & overage
- AI response failures
- Account suspension/deletion
- Data & privacy requests
Still stuck? We’re happy to help.
Create your account, see pricing, or reach out to support.
