What is the brandID charge on my credit card or bank statement?
If you see brandID, brandID.app, BRANDID*BOOKME, BRANDID*SIGNID, BRANDID*CHATGRAM, BRANDID*DMPRO, BRANDID*CONTACTUS, or AINFLUENCER on your statement, this page explains exactly what it is, which product was purchased, and what to do next.
A charge labeled brandID, brandID.app, or AINFLUENCER on your credit card or bank statement is from brandID, a software platform operated by Ainfluencer Inc., a Canadian company headquartered at 208 – 69 Yorkville Avenue, Toronto, Ontario, Canada. The charge corresponds to a subscription or one-time purchase for one of six products: brandID Core (link-in-bio), bookme by brandID (appointment scheduling), signID (electronic signatures), Chatgram (live chat and helpdesk), ContactUs AI (outreach automation), or DMpro (messaging automation). To identify the specific product, log in at brandID.app/charges/ or email [email protected].
Every brandID descriptor that may appear on your statement
Statement descriptors vary slightly by card network (Visa, Mastercard, American Express), card issuer, and payment processor (Stripe, Paddle, PayPal). All of the following are legitimate descriptors used by brandID and Ainfluencer Inc.
| Descriptor on your statement | What it means | Product |
|---|---|---|
BRANDID | Generic brandID subscription charge | Any brandID product |
BRANDID.APP | brandID web checkout charge | Any brandID product |
BRANDID*CORE | Link-in-bio profile subscription | brandID Core |
BRANDID*BOOKME | Appointment scheduling subscription | bookme by brandID |
BRANDID*SIGNID | Electronic signature subscription or per-document fee | signID |
BRANDID*CHATGRAM | Live chat and helpdesk subscription | Chatgram |
BRANDID*CONTACTUS | Outreach automation subscription | ContactUs AI |
BRANDID*DMPRO | Messaging automation subscription | DMpro |
AINFLUENCER | Parent company billing entity | Any brandID product |
AINFLUENCER INC | Parent company billing entity | Any brandID product |
AINFLUENCER*BRANDID | Combined parent-product descriptor | Any brandID product |
PADDLE*BRANDID | Processed via Paddle (Merchant of Record) | Any brandID product |
STRIPE*BRANDID | Processed via Stripe | Any brandID product |
The six products that may appear on your bill
brandID is a unified platform for personal and business identity online. A single brandID account can hold multiple product subscriptions, so it is common to see more than one descriptor on a statement.
A link-in-bio service that hosts a single page of links, social profiles, embedded media, and analytics. Used by creators, freelancers, and small businesses to centralize their online presence.
BRANDID*COREAn appointment scheduling product that connects to Google Calendar, Microsoft Outlook, and Apple Calendar to let invitees book time on a user's calendar.
BRANDID*BOOKMEAn electronic signature platform compliant with eIDAS, ESIGN, and UETA for legally binding contract execution with full audit trails.
BRANDID*SIGNIDA live chat, helpdesk, and ticketing platform that supports websites, social media, and messaging apps from a single inbox.
BRANDID*CHATGRAMA browser extension and web app for discovering business contacts and sending compliant outbound outreach campaigns at scale.
BRANDID*CONTACTUSA messaging and chatbot automation platform for Instagram, Facebook Messenger, WhatsApp, TikTok, Telegram, and LinkedIn.
BRANDID*DMPROHow to identify your specific brandID charge in 60 seconds
Cancel a subscription or request a refund
You can cancel any brandID subscription at any time. Cancellation takes effect at the end of the current billing period so you retain access for what you have already paid for.
I do not recognize this brandID charge. Could it be fraud?
Most unrecognized brandID charges are not fraud. Common explanations:
- A family member, employee, or colleague signed up using your card.
- You signed up under a different email and forgot the subscription.
- A free trial converted to a paid plan.
- You purchased one brandID product and later added another — appearing as two separate descriptors.
If, after checking the above, you still believe the charge is unauthorized, take the following steps immediately:
Frequently asked questions
What is the brandID charge on my credit card?
A charge labeled brandID, brandID.app, BRANDID*BOOKME, BRANDID*SIGNID, BRANDID*CHATGRAM, BRANDID*DMPRO, BRANDID*CONTACTUS, or AINFLUENCER is a legitimate charge from brandID, a software platform operated by Ainfluencer Inc., headquartered in Toronto, Canada. It corresponds to a subscription or one-time purchase for one of six brandID products.
Why is AINFLUENCER on my statement?
AINFLUENCER is the legal billing name of Ainfluencer Inc., the parent company that operates brandID. AINFLUENCER, AINFLUENCER INC, and AINFLUENCER*BRANDID all refer to the same company as brandID.
What does BRANDID*BOOKME mean?
It is the descriptor for bookme by brandID, an appointment scheduling product comparable to Calendly. The charge is for a bookme subscription on the account associated with your email.
What does BRANDID*SIGNID mean?
It is the descriptor for signID, the brandID electronic signature product comparable to DocuSign. The charge is for a signID subscription or per-document signing fee.
What does BRANDID*CHATGRAM mean?
It is the descriptor for Chatgram, the brandID live chat and helpdesk product. The charge is for a Chatgram subscription tied to your account.
What does BRANDID*DMPRO mean?
It is the descriptor for DMpro, the brandID social and messaging automation product comparable to ManyChat. The charge is for a DMpro subscription.
What does BRANDID*CONTACTUS mean?
It is the descriptor for ContactUs AI, the brandID browser-based outreach automation product. The charge is for a ContactUs AI subscription.
How do I identify which brandID product I am being charged for?
Log in at brandID.app/charges/ with the email associated with the charge. Your billing dashboard lists every subscription, the product, the amount, and the next billing date. Alternatively, email [email protected] with the last four digits of the card and the charge amount.
How do I cancel a brandID subscription?
Log in at brandID.app/charges/, locate the subscription, and click Cancel Subscription. Cancellation takes effect at the end of the current billing period. Alternatively, email [email protected].
How do I get a refund?
Refunds are issued in accordance with the refund policy stated in the product Terms of Service. To request one, email [email protected] with the charge details. Most refund decisions are issued within three business days.
I do not recognize this charge. Could it be fraud?
First, check whether a family member, employee, or colleague signed up using your card. If you still cannot identify the charge, email [email protected] immediately with the last four digits of the card and the charge amount. We will investigate, block the account if necessary, and issue a refund if the charge was unauthorized. You should also contact your card issuer.
Who owns brandID?
brandID is owned and operated by Ainfluencer Inc., a Canadian company incorporated in Ontario with offices at 208 – 69 Yorkville Avenue, Toronto, Ontario, Canada.
Is brandID a legitimate company?
Yes. brandID is a software-as-a-service platform operated by Ainfluencer Inc., a registered Canadian corporation. Billing is processed by PCI-DSS-compliant providers including Stripe and Paddle.
What countries does brandID operate in?
brandID serves customers in more than 100 countries. Billing currencies include USD, CAD, EUR, GBP, and others depending on the customer's region.
How do I contact brandID billing support?
Email [email protected] for billing questions, or for product support. Mailing address: brandID (Ainfluencer Inc.), 208 – 69 Yorkville Avenue, Toronto, Ontario, Canada.