Settings & Public Help

Route: /settings, sidebar item Settings.

Profile (/settings#profile)

1. Edit Display name, Email, and profile photo.
2. Changing your email sends a confirmation link to the new address (the change only takes effect once you click it).
3. Default avatar uses dmpro-avatar-coral-circle.svg when no photo uploaded.
4. Click Save changes.

Connected accounts (/settings#accounts)

1. View all linked platforms: Instagram, TikTok, LinkedIn, Facebook, WhatsApp, Telegram, Discord.
2. Click + Connect Instagram (or platform equivalent) to add accounts.
3. Click account row → /settings/accounts/{id} for detail, permissions, disconnect.
4. Disconnect removes OAuth token, active campaigns using that account pause.

Security (/settings#security)

1. Change password or enable Magic link sign-in preference.
2. Turn on two-step verification (2FA) for extra login security.
3. View active sessions.
4. Revoke access per device if needed.

Notifications (/settings#notifications)

1. Toggle Daily digest email, summary of conversations and clicks.
2. Toggle Campaign pause alerts: email when campaign auto-pauses (validation, AI limit, OAuth expiry).
3. Toggle Usage threshold alerts at 80% and 100% conversation cap.

Privacy & data (/settings#privacy)

1. Download your data export (JSON).
2. Review data retention policy, links to /privacy-policy.
3. Manage marketing email preferences.

Contact us (/settings#contact)

1. Email [email protected].
2. Link to Help center (/help).
3. Link to brandID contact form: https://brandid.app/contact-us/

Danger zone (/settings#danger)

1. Deactivate account (pauses your account without deleting your data; sign back in anytime to reactivate).
2. Delete account: type confirmation phrase.
3. All campaigns, conversations, and connected accounts permanently removed.
4. Active Stripe subscription cancelled.
5. Irreversible, export data first from Privacy section.

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Route: /system-messages, sidebar item System Messages.

Start a support conversation

1. Click System Messages in sidebar.
2. Type message in composer, DMpro support team receives it in real time during business hours.
3. Attach screenshots of validation banners or OAuth errors for faster resolution.
4. Most Free plan replies within 5 minutes during business hours; Pro/Enterprise get priority queue.

When to use System Messages vs email

Branding in chat header uses `dmpro-social-banner.svg`.

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Route: /help, accessible without signing in at https://dmpro.brandid.app/help.

Browse articles

1. Open /help in any browser, no login required.
2. Search bar filters articles by title and content.
3. Categories mirror this document: Getting Started, Platforms, Campaigns, Billing, Troubleshooting.
4. Featured articles show dmpro-pill-badge.svg Featured label.

Deep link to articles

1. Article URLs: /help/{slug}, e.g. /help/connect-instagram, /help/affiliate-link-tracking, /help/onboarding-walkthrough.
2. Share links externally, recipients need no DMpro account.
3. Social previews use dmpro-open-graph-card.svg.

Access from logged-in app

1. Settings → Contact us (/settings#contact) links to Help center.
2. Validation banners in campaign builder link to relevant /help/{slug} articles.
3. Direct navigation: type /help in browser address bar while logged in.

Help center branding

• Favicon: dmpro-favicon.svg
• Header logo: dmpro-logo-coral-bg.svg
• Loading state: dmpro-loading-splash.svg

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# 3. Comprehensive FAQ

Below are frequently asked questions grouped by category.