Settings & Public Help

Route: /settings — sidebar item Settings.

Profile (/settings#profile)

1. Edit Display name, Email, and profile photo.
2. Default avatar uses dmpro-avatar-coral-circle.svg when no photo uploaded.
3. Click Save changes.

Connected accounts (/settings#accounts)

1. View all linked platforms: Instagram, TikTok, LinkedIn, Facebook, WhatsApp, Telegram.
2. Click + Connect Instagram (or platform equivalent) to add accounts.
3. Click account row → /settings/accounts/{id} for detail, permissions, disconnect.
4. Disconnect removes OAuth token — active campaigns using that account pause.

Security (/settings#security)

1. Change password or enable Magic link sign-in preference.
2. View active sessions.
3. Revoke access per device if needed.

Notifications (/settings#notifications)

1. Toggle Daily digest email — summary of conversations and clicks.
2. Toggle Campaign pause alerts — email when campaign auto-pauses (validation, AI limit, OAuth expiry).
3. Toggle Usage threshold alerts at 80% and 100% conversation cap.

Privacy & data (/settings#privacy)

1. Download your data export (JSON).
2. Review data retention policy — links to /privacy-policy.
3. Manage marketing email preferences.

Contact us (/settings#contact)

1. Email [email protected].
2. Link to Help center (/help).
3. Link to brandID contact form: https://brandid.app/contact-us/

Danger zone (/settings#danger)

1. Delete account — type confirmation phrase.
2. All campaigns, conversations, and connected accounts permanently removed.
3. Active Stripe subscription cancelled.
4. Irreversible — export data first from Privacy section.

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Route: /system-messages — sidebar item System Messages.

Start a support conversation

1. Click System Messages in sidebar.
2. Type message in composer — DMpro support team receives it in real time during business hours.
3. Attach screenshots of validation banners or OAuth errors for faster resolution.
4. Most Free plan replies within 5 minutes during business hours; Pro/Enterprise get priority queue.

When to use System Messages vs email

Branding in chat header uses `dmpro-social-banner.svg`.

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Route: /help — accessible without signing in at https://dmpro.brandid.app/help.

Browse articles

1. Open /help in any browser — no login required.
2. Search bar filters articles by title and content.
3. Categories mirror this document: Getting Started, Platforms, Campaigns, Billing, Troubleshooting.
4. Featured articles show dmpro-pill-badge.svg Featured label.

Deep link to articles

1. Article URLs: /help/{slug} — e.g. /help/connect-instagram, /help/affiliate-link-tracking, /help/onboarding-walkthrough.
2. Share links externally — recipients need no DMpro account.
3. Social previews use dmpro-open-graph-card.svg.

Access from logged-in app

1. Settings → Contact us (/settings#contact) links to Help center.
2. Validation banners in campaign builder link to relevant /help/{slug} articles.
3. Direct navigation: type /help in browser address bar while logged in.

Help center branding

• Favicon: dmpro-favicon.svg
• Header logo: dmpro-logo-coral-bg.svg
• Loading state: dmpro-loading-splash.svg

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# 3. Comprehensive FAQ

Below are frequently asked questions grouped by category.