Bookme Help Center
How can we help?
Guides, FAQs, and troubleshooting for Bookme, the brandID scheduling platform. Search 261 articles and guides or browse by topic below.
How-To Guides: step by step, with screenshots
- How to approve or reject an AI request
- How to choose what an AI app may do
- How to connect Cursor, VS Code or any other AI app to bookme
- How to connect ChatGPT to bookme
- How to connect Claude Code to bookme
- How to connect Claude to bookme
- How to pause all AI access or disconnect an app
- How to prepare a webinar and read reports with an AI assistant
- How to record outcomes and follow up no-shows with an AI assistant
- How to run your day with an AI assistant (briefing, open times, days off)
- How to set up event types, hours and forms with an AI assistant
- How to read the AI activity log and undo a change
Getting Started
- What Is Bookme And How Does It Work?
- How To Create Your Bookme Account?
- What Information Is Needed To Set Up Your Account?
- How To Verify Your Email During Account Setup?
- When Is Your Account Setup Considered Complete?
- How To Choose Your Bookme Username (Vanity URL)?
- How To Switch Between Free, Pro, And Elite Plans?
- Can You Use The Same Email For Multiple Accounts?
- How To Update Your Profile Information?
- How To Invite Team Members To Your Bookme Workspace?
- What Are The Different Team Roles And Permissions?
- How To Change Your Email Address Or Notification Preferences?
- How To Delete Your Bookme Account?
Understand Scheduling
- Which Meeting Type Should I Choose?
- What Is The Difference Between Round-Robin And Collective?
- How Does Bookme Decide Which Times To Show An Invitee?
- Do All My Event Types Share The Same Working Hours?
- Do Date Overrides Add Hours Or Replace Them?
- How Do Calendar Conflicts And Buffers Work?
- What Is The Difference Between Meeting Duration And Start-Time Interval?
- How Do Minimum Notice, Booking Window And Limits Work?
- How Are Time Zones And Daylight Saving Handled?
- Why Do Times Sometimes Change Between Picking And Confirming?
- What Happens When I Reschedule Or Cancel A Booking?
- What Should I Do When Nobody Can Book, Or No Times Are Available?
- Which Changes Affect Bookings That Already Exist?
- What Is The Fastest Way To Get Your First Booking?
- How Do I Set Up Bookme For Client Consultations As A Solo Professional?
- How Do I Set Up Bookme For A Sales Team?
- How Do I Set Up Bookme For Recruiting And Panel Interviews?
- How Do I Set Up Bookme For Customer Success And Onboarding?
- How Do I Set Up Bookme For Classes, Workshops And Office Hours?
- How Do I Set Up Bookme For Paid Sessions?
- How Do I Set Up Bookme For Internal Meetings?
- Which Setup Mistakes Cause The Most Support Questions?
Set Up Your Booking Page
- How To Customize Your Booking Page With One Of The 12 Templates?
- How To Add Your Logo, Brand Colors, And Tagline To Your Booking Page?
- How To Preview Your Booking Page Before Going Live?
- How To Add A Profile Photo, Bio, And Social Links?
- How To Reorder Or Hide Event Types On Your Booking Page?
- Can You Use A Custom Domain Instead Of bookme.brandid.app?
- How To Switch From Light Mode To Dark Mode On Your Booking Page?
- How To Add Multiple Languages To Your Booking Page?
- What Is The Difference Between Public And Unlisted Event Types?
- How To Create Your First Event Type?
- What Is The Difference Between One-On-One, Group, Round-Robin, And Collective Events?
- How To Set Up A Group Session With Multiple Attendees Per Slot?
- How To Set Up A Round-Robin Event That Rotates Between Team Members?
- How To Set Up A Collective Event Where Multiple Hosts Join Every Meeting?
- How To Create A Webinar Event Type?
- How To Set The Duration, Buffer, And Minimum Notice For An Event?
- How To Limit How Many Times An Event Can Be Booked Per Day Or Week?
- How To Duplicate An Existing Event Type?
- How To Make An Event Type Active, Hidden, Or Archived?
- Can You Use The Same Event Type Across Multiple Booking Pages?
- How To Set A Custom Color, Icon, Or Cover Image For An Event Type?
- Which Meeting Type Should I Choose?
- How To Set Up Your Weekly Working Hours?
- How To Create Multiple Schedules For Different Event Types?
- How To Block Specific Dates With Date Overrides?
- How To Set Different Hours For Different Days Of The Week?
- How To Add Multiple Time Blocks Per Day (e.g. 9-12 And 2-5)?
- How To Set Buffer Times Between Meetings?
- How To Limit Meetings To "Same Day Only" Or "At Least 1 Hour Notice"?
- What Is "Max Days Ahead" And How Does It Work?
- How Are Holidays Detected And Marked As Unavailable?
- How Does Bookme Handle Different Time Zones For You And The Invitee?
- How To Use Date Overrides For Vacations Or Special Hours?
- Do All My Event Types Share The Same Working Hours?
- Do Date Overrides Add Hours Or Replace Them?
- How Quickly Do Availability Changes Show On My Booking Page?
Integrations
- How To Connect Your Google Calendar To Bookme?
- How To Connect Your Outlook / Microsoft 365 Calendar To Bookme?
- How To Connect Your iCloud Or Apple Calendar To Bookme?
- Can You Connect Multiple Calendars To One Bookme Account?
- Which Calendar Will Bookme Write New Events To?
- How Does Two-Way Calendar Sync Prevent Double-Booking?
- Why Is My Calendar Not Syncing? Common Causes And Fixes
- How To Disconnect Or Reauthorize A Calendar Connection?
- What Happens To Your Bookings If You Disconnect Your Calendar?
- How To Check Which Events Are Being Read From External Calendars?
- What Is brandID Meet, And How Is It Different From Zoom Or Google Meet?
- How To Connect Your Zoom Account To Bookme?
- How To Use Google Meet As Your Default Conferencing Tool?
- How To Set A Phone Call As The Meeting Location?
- How To Set An In-Person Meeting Location (Office, Cafe, Custom Address)?
- How To Set A Custom Location Or Conferencing Link Per Event Type?
- Why Did My Zoom Meeting Not Get Created? Troubleshooting Steps
- What Happens To The Zoom Link When A Booking Is Rescheduled?
- How Are Meeting Recordings Handled Across brandID Meet, Zoom, And Google Meet?
Automation & Forms
- What Are Reminder Workflows And Why Are They Important?
- How To Create A Reminder Workflow For Your Event Type?
- What Are The Default Workflows Every New Account Gets?
- How To Edit The Subject And Body Of A Reminder Email?
- What Merge Variables Are Available (Like {{invitee_name}}, {{meeting_link}})?
- How To Add A "Join Meeting" Button To Your Reminder Emails?
- How To Send A Post-Meeting Follow-Up Based On Whether You Met, Missed, Or No-Showed?
- How To Use The Met-With-Notes Flow To Personalize Follow-Up Emails?
- How To Send A Webhook Or Trigger A Custom Action After A Booking?
- Can You Send SMS Reminders, Or Is It Email Only?
- How To Turn A Workflow On Or Off Without Deleting It?
- How To Add Custom Questions To Your Booking Form?
- How To Make A Field Required, Optional, Or Conditional?
- What Field Types Are Available (Short Text, Long Text, Dropdown, Multi-Select, File Upload)?
- How To See Invitee Answers In The Calendar Invite And Confirmation Email?
- How To Route Invitees To Different Event Types Based On Their Answers?
- How To Export Intake Form Answers To A Spreadsheet?
Bookings, Payments & Teams
- What Is A Webinar In bookme And How Is It Different From An Event Type?
- Where Do I Find My Webinars In bookme?
- How To Create A Webinar From Scratch Or From An Existing Event Type?
- How Do I Set The Date, Time And Repeat Of A Webinar?
- How Do People Register For And Join A Webinar?
- What Emails Does A Webinar Send, And How Do I Draft And Test Them?
- How Do I Manage The Attendees And Registrants Of A Webinar?
- What Are The Webinar Limits On Starter, Pro And Elite?
- How Are Webinar Recordings Handled?
- How Do I Cancel Or Move A Webinar?
- How Can I Manage Webinars With An AI Assistant?
- What Is the Contacts Page and What Does It Show?
- How Do Recordings Work and What Is the Records Page?
- What Does the Organization Page Show and Who Can See It?
- What Are Managed Events?
- What Can Owners and Members Do in an Organization?
- How Do Team Pages and the Public Team Link Work?
- How Do I Leave an Organization?
- What Does the Earnings Page Show?
- What Can I Do on the Integrations Page?
- How Can an AI Assistant Look Up My Contacts, Recordings and Organization?
- How To Connect Stripe To Start Charging For Bookings?
- How To Connect PayPal As An Additional Payment Method?
- How To Set A Price On An Event Type?
- What Currencies Does Bookme Support?
- How Do Refunds Work When A Paid Booking Is Cancelled?
- What Are The Bookme Transaction Fees?
- When And How Do Payouts Land In Your Bank Account?
- How To View Your Payment History And Download Invoices?
- How To Handle Failed Payments And Recovery Emails?
- How To Offer A Free Trial Or Discount Code On A Paid Event?
- Where Can You See All Your Upcoming And Past Bookings?
- How To Mark A Meeting As "Met", "No-Show", "I Missed", Or "Decided To Reschedule"?
- How To Manually Cancel A Booking On Behalf Of An Invitee?
- How To Reschedule A Booking To A New Time?
- How To Add Notes To A Past Meeting?
- How To Filter Bookings By Status, Event Type, Or Date Range?
- How To Export Your Booking History?
- What Happens When An Invitee Cancels Or Reschedules?
- How To Invite A Team Member To Your Bookme Workspace?
- What Is The Difference Between A Round-Robin And A Collective Event?
- How To Configure Required Hosts vs Rotating Hosts In A Collective Event?
- How To Build A Team Booking Page That Shows Multiple Hosts Together?
- How Does Bookme Decide Which Round-Robin Host Gets The Next Booking?
- How To Remove Or Reassign A Team Member's Bookings?
- Team Billing: How Is The Plan Charged When You Add A Member?
- Why Did Adding A Host Reduce My Available Times?
- What Should I Do Before Removing A Host From An Event Type?
- What Happens If Two Invitees Pick The Same Time?
Sharing & Notifications
- How To Get The Direct Link To Your Booking Page Or Event Type?
- How To Embed Your Booking Page On Your Own Website?
- How To Embed A Single Event Type As A Pop-Up Or Inline Widget?
- How To Add A "Book A Meeting" Button To Your Email Signature?
- How To Share Your Booking Page On LinkedIn, X, And Instagram?
- How To Generate A QR Code For Your Booking Page?
- What Emails Do You And Your Invitees Get When A Booking Happens?
- How To Change Your Notification Settings?
- How To Use A Custom "From" Address For Outgoing Emails?
- How To Turn Off The Bookme Branding On Outgoing Emails (Elite Plan)?
- Why Are Your Confirmation Emails Going To Spam? Deliverability Checklist
Account & Help
- What’s The Difference Between Free, Pro, And Elite Plans?
- How To Upgrade Or Downgrade Your Plan?
- How To Update Your Billing Card?
- How To Get An Invoice For A Specific Charge?
- Can You Pause Your Subscription Without Losing Your Data?
- How Does The 14-Day Pro Trial Work?
- What Happens To Your Data If You Cancel Your Account?
- Invitees Say They Can't See Any Available Times. What's Wrong?
- Why Did A Booking Skip A Time Slot On My Calendar?
- Why Did My Reminder Email Not Send?
- Why Is The Time Zone Wrong On My Booking Page?
- Why Was A Booking Created Without A Zoom Link?
- Why Can I Not Reschedule A Cancelled Booking?
- How To Get Support Or Submit A Bug Report?
- A Time Disappeared After The Invitee Filled In The Form
- A Team Or Collective Event Shows Few Times Or None
- My Availability Change Has Not Appeared Yet
- A Booking Still Lists A Host I Removed
- How To Connect Claude, ChatGPT Or Another AI Assistant To bookme?
- What Can An AI Assistant Do In Your bookme Account (And What Can It Never Do)?
- Why Does The AI Ask You To Confirm Before Cancelling Or Moving A Meeting?
- How To Approve Or Reject A Request From An AI Assistant?
- How To Undo A Change An AI Assistant Made?
- How To Change An AI App's Access, Pause All AI Access, Or Disconnect An App?
- Is It Safe To Connect An AI Assistant? Security And Privacy
- Which Ready-Made Commands Can You Use With bookme In Claude?
- How To Read The AI Activity Log: Actions, Filters And Statuses?
For Your Invitees
Still stuck? We’re happy to help.
Create your account, book a demo, or reach out to support.
