For Invitees

Rescheduling, Cancelling & Joining

Change your booking time, cancel a meeting, or join when the time comes.

Rescheduling takes about 30 seconds. The link is in your confirmation and reminder emails.

1. Find The Reschedule Link

Open your confirmation email (or any reminder you received). Look for a Reschedule link.

It is usually right next to a Cancel link.

2. Click Reschedule

A booking page opens showing the host’s current availability.

3. Pick A New Time

Browse the calendar and pick a new slot. The same rules apply (min notice, max days ahead, etc.).

4. Confirm The Reschedule

Click Reschedule meeting. The host is notified. You receive a confirmation showing: – The new meeting time. – The same meeting URL. – A note that the reschedule completed.

5. What Stays The Same

The meeting URL. No need to update bookmarks or invite a third party again.
Any payment. If you paid, the payment moves with the booking; no re-charging.
Intake form answers. Your original answers persist.

6. What Changes

The meeting time. Your calendar event is updated automatically.
Reminders. They re-fire on the new offsets (24h before, 1h before).

7. Reschedule Multiple Times

You can reschedule the same booking as many times as you want, subject to the host’s policy. Some hosts cap reschedules; if so, you will see an error after hitting the limit.

Tip: If you reschedule a lot, message the host briefly to explain. A heads-up is appreciated.

8. If The Reschedule Link Does Not Work

Sometimes confirmation emails go to spam or get deleted. Search your inbox for the host’s name or “bookme.brandid.app.” If you cannot find any record, email the host directly to coordinate.

Cancelling a Bookme meeting takes seconds. The host is notified automatically.

1. Find The Cancel Link

Open your confirmation email or any reminder. Look for a Cancel link.

2. Click Cancel

A cancellation page opens. You can: – Optionally explain why you are cancelling. – Confirm.

3. What Happens On Cancel

The booking is cancelled.
The calendar event is removed from both calendars.
The meeting URL is destroyed.
The host is notified by email.
You receive a cancellation confirmation.
If the booking was paid AND within the refund window, a refund is processed.

4. Refund Behavior

Each event has a refund policy: – Full refund anytime: You get all your money back. – Refund up to X hours before: Within window = refund; outside = no refund. – No refunds: Even on cancel, money is kept.

The cancellation page shows the refund amount before you confirm.

5. Last-Minute Cancellations

For “no refund within 24 hours” policies, cancelling less than 24 hours out means no refund. Some hosts allow rescheduling outside the no-refund window even when cancelling would not refund; check article I2.4.

6. Cancelled By Mistake?

Cancellation is one-way. You cannot un-cancel.

If you cancelled by accident: – Immediately rebook through the host’s main booking page. – If the slot is gone, pick the next-best slot. – Email the host briefly: “Sorry, I accidentally cancelled and rebooked at X.”

7. Disabled Cancellation

Some hosts (especially for paid bookings with strict policies) disable invitee-side cancellation. In that case, the cancel link is missing from your email. Contact the host directly.

Tip: Always try to reschedule before cancelling. Rescheduling keeps you on the host’s radar; cancelling closes the loop.

Joining a Bookme meeting depends on the host’s chosen tool, but all options are designed to be one or two clicks.

1. The Meeting URL

The meeting URL is in three places:

Your confirmation email.
Each reminder email (24-hour and 1-hour).
The calendar event (if you added it via the .ics).

Click any to open the meeting in your browser.

2. brandID Meet

Browser-based. No app to install.
Click the link from your email or calendar.
Allow camera and microphone when prompted.
You are in.

3. Zoom

Browser-based or app. If you have Zoom installed, it opens the desktop app; otherwise it opens in your browser.
Click the link.
If app: confirm “Open Zoom Meeting” when prompted.
If browser: allow camera and mic.

4. Google Meet

Same as Zoom but for Google’s tool. Works fine in the browser without an account.
Click the link.
Optional: sign in to Google for fewer permission prompts.

5. Phone Calls

For phone-call meetings: – If “host calls you,” the host calls you at the scheduled time. – If “you call the host,” the host’s phone number is in your confirmation email and calendar.

6. In-Person Meetings

The address is in your confirmation email and calendar. Click the address to open in Google Maps, Apple Maps, or whatever your default map app is.

7. Test The Tool Beforehand

Especially for important meetings: – Open the meeting URL the day before. – Confirm the tool loads. – Test your camera and microphone.

This catches “my browser is blocking Zoom” issues 24 hours early.

8. If The Link Does Not Work

Refresh the page.
Try a different browser (Chrome usually has the best video support).
Clear cookies for the meeting tool.
Email or text the host to confirm.

Tip: Save the meeting URL to your phone’s notes or your calendar before traveling. Mobile hotspot loss or email-sync delays can lock you out at the worst moment.

If you cannot make a meeting at the last minute, you have three options: reschedule, cancel, or send a brief explanation to the host.

1. Option A: Reschedule (Best)

Click Reschedule in your confirmation or reminder email. Pick a new time.

This is best because: – The host’s no-show count does not increase. – Your relationship stays intact. – You do not lose any paid amount; payment moves to the new time.

Rescheduling is usually allowed up to a few hours before the meeting; check the host’s specific policy.

2. Option B: Cancel (With Refund If Inside Window)

If you cannot reschedule: – Click Cancel in your email. – Confirm. – If you paid and you are inside the refund window, a refund is processed.

3. Option C: Cancel With No Refund (Outside Window)

If you cancel last-minute on a “no refund within 24 hours” event: – You can still cancel. – No refund will be issued. – The host is notified.

4. Option D: Email The Host

For very last-minute emergencies where neither reschedule nor cancel will fire in time: – Email or text the host directly. – Explain briefly. – Ask if you can reschedule for “no charge” or get a partial refund.

Many hosts will work with you outside the system if you communicate early.

Tip: A brief honest message (“Family emergency, won’t be able to make it”) goes a long way. Most hosts respond with grace, especially for one-off situations.

5. If You Just Do Not Show Up

A no-show: – Affects your reputation with that host (they may decline future bookings from you). – Triggers the host’s no-show follow-up workflow. – Does NOT refund any paid amount (unless the host manually refunds).

6. Repeat Last-Minute Cancellations

Some hosts track patterns. If you cancel 3+ times with one host, they may add you to a do-not-book list or ask for prepayment of all future bookings.

7. Force Majeure

For unavoidable circumstances (hospitalization, family emergencies), most hosts process full refunds outside policy if you explain. Email the host with a brief, honest message.