Rescheduling, Cancelling & Joining

Rescheduling takes about 30 seconds. The link is in your confirmation and reminder emails.

1. Find The Reschedule Link

Open your confirmation email (or any reminder you received). Look for a Reschedule link.

It is usually right next to a Cancel link.

2. Click Reschedule

A booking page opens showing the host’s current availability.

3. Pick A New Time

Browse the calendar and pick a new slot. The same rules apply (min notice, max days ahead, etc.). Your own current slot is offered too, in case you only want to shift by a little.

4. Add A Reason (Optional)

Tap a ready-made reason chip (Schedule conflict, Something came up, Another meeting is running over, Travel change, Out sick, Waiting on information, Need more time to prepare) or write your own. Tap a picked reason again to clear it. The reason you add goes into the reschedule email the host receives.

bookme AI, write it for me turns a few words (for example, “my flight got moved”) into a short, polite note to the host, in a tone you pick: warm, professional, brief, or apologetic. It needs a free bookme account: if you are not signed in, the button takes you to sign in or create an account, then brings you straight back to the same page with your day, time, and reason still selected. The note lands in the reason box, where you can edit it freely before confirming. To keep it fair for everyone, bookme AI allows only a few notes every few minutes; you can always write the reason yourself instead.

5. Confirm The Reschedule

Click Reschedule meeting. The host (and any co-hosts or guests) are notified. You receive a confirmation showing:

• The new meeting time.
• The same meeting URL.
• A note that the reschedule completed.

6. What Stays The Same

• The meeting URL, except for Zoom meetings: Zoom ties a meeting to its time, so a reschedule gets a new Zoom link. Always use the link in your latest email.
• Any payment. If you paid, the payment moves with the booking; no re-charging.
• Intake form answers. Your original answers persist.

7. What Changes

• The meeting time. Your calendar event is updated automatically.
• Reminders. They re-fire on the new offsets (24h before, 1h before).

8. Reschedule Multiple Times

You can reschedule up to the start of the meeting; the booking page itself does not stop you earlier than that, though hosts may state their own policy for late changes in the event description. You can also reschedule the same booking as many times as you want, subject to the host’s policy. Some hosts cap reschedules; if so, you will see an error after hitting the limit.

9. If The Reschedule Link Does Not Work

Sometimes confirmation emails go to spam or get deleted. Search your inbox for the host’s name or “bookme.brandid.app.” If you cannot find any record, email the host directly to coordinate; they can move the booking for you or send you the reschedule link from their own dashboard.

10. The Host Asked You To Pick A New Time

If the host releases your slot because they need a new time, you receive an email with the same reschedule link. The meeting is on hold until you pick a new time; your original slot may still be available.

Cancelling a bookme meeting takes seconds. The host is notified automatically.

1. Find The Cancel Link

Open your confirmation email or any reminder. Look for a Cancel link.

2. Click Cancel

A cancellation page opens. You can:

• Optionally explain why you are cancelling.
• Confirm.

3. What Happens On Cancel

• The booking is cancelled.
• The calendar event is removed from both calendars.
• The meeting URL is destroyed.
• The host is notified by email.
• You receive a cancellation confirmation.
• If the booking was paid, the refund is not automatic: the host decides based on the policy they stated on the event.

4. Refund Behavior

Cancelling does not refund you automatically. Each event carries a refund policy the host stated, and the host decides on your refund based on it:

• Full refund anytime: the host can refund you in full.
• Refund up to X hours before: the host can refund you if you cancelled within that window.
• No refunds: the host is not expected to refund cancellations.

Check the event’s stated policy, or ask the host, if you are not sure what applies to your booking.

5. Last-Minute Cancellations

For a “no refund within 24 hours” policy, cancelling less than 24 hours out means the host is not expected to refund you. Some hosts still choose to reschedule you instead of enforcing this, even when a refund would not apply on cancellation.

6. Cancelled By Mistake?

Cancellation is one-way. You cannot un-cancel.

If you cancelled by accident:

• Immediately rebook through the host’s main booking page.
• If the slot is gone, pick the next-best slot.
• Email the host briefly: “Sorry, I accidentally cancelled and rebooked at X.”
• Or contact the host directly: they can bring the cancelled booking back with a time you agree on.

7. Disabled Cancellation

Some hosts (especially for paid bookings with strict policies) disable invitee-side cancellation. In that case, the cancel link is missing from your email. Contact the host directly.

8. Cancelled By The Host

If the host cancels the meeting, you receive an email with their reason and a link to book again if you wish.

Joining a bookme meeting depends on the host’s chosen tool, but all options are designed to be one or two clicks.

1. The Meeting URL

The meeting URL is in three places:

• Your confirmation email.
• Each reminder email (24-hour and 1-hour).
• The calendar event (if you added it via the .ics).

Click any to open the meeting in your browser.

2. brandID Meet

• bookme’s own video room. Browser-based (Chrome, Edge, Firefox, or Safari). No app to install, no account needed.
• Click the link from your email or calendar.
• Allow camera and microphone when prompted, and check them on a preview screen before you enter.
• You are in. On a phone it works in the browser too.

3. Zoom

• Browser-based or app. If you have Zoom installed, it opens the desktop app; otherwise it opens in your browser.
• Click the link.
• If app: confirm “Open Zoom Meeting” when prompted.
• If browser: allow camera and mic.
• If the meeting was rescheduled, use the link from your latest email: Zoom links change when a meeting moves.

4. Google Meet

• Same as Zoom but for Google’s tool. Works fine in the browser without an account.
• Click the link.
• Optional: sign in to Google for fewer permission prompts.
• You may need to wait for the host to admit you.

5. Phone Calls

For phone-call meetings:

• If “host calls you,” the host calls you at the scheduled time.
• If “you call the host,” the host’s phone number is in your confirmation email and calendar.

6. In-Person Meetings

The address is in your confirmation email and calendar. Click the address to open in Google Maps, Apple Maps, or whatever your default map app is.

7. Recordings

Some hosts record brandID Meet calls. If the host shares a recording with you afterwards, it comes as a link from them.

8. Test The Tool Beforehand

Especially for important meetings:

• Open the meeting URL the day before.
• Confirm the tool loads.
• Test your camera and microphone.

This catches “my browser is blocking Zoom” issues 24 hours early.

9. If The Link Does Not Work

• Refresh the page.
• Try a different browser (Chrome usually has the best video support).
• Clear cookies for the meeting tool.
• Email or text the host to confirm.

If you cannot make a meeting at the last minute, you have three options: reschedule, cancel, or send a brief explanation to the host.

1. Option A: Reschedule (Best)

Click Reschedule in your confirmation or reminder email. Pick a new time.

This is best because:

• The host’s no-show count does not increase.
• Your relationship stays intact.
• You do not lose any paid amount; payment moves to the new time.

Rescheduling is allowed right up to the start of the meeting; the page itself does not cut you off earlier, though hosts may state their own policy for very late changes.

2. Option B: Cancel (With Refund If Inside Window)

If you cannot reschedule:

• Click Cancel in your email.
• Confirm.
• If you paid, the refund is not automatic: the host decides based on the policy they stated on the event.

3. Option C: Cancel With No Refund (Outside Window)

If you cancel last-minute on a “no refund within 24 hours” event:

• You can still cancel.
• The host is not expected to refund you, though they can choose to.
• The host is notified.

4. Option D: Email The Host

You can also just reply to your confirmation or reminder email: the reply goes straight to the host, not to bookme. For very last-minute emergencies where neither reschedule nor cancel will fire in time:

• Email or text the host directly.
• Explain briefly.
• Ask if you can reschedule for “no charge” or get a partial refund.

Many hosts will work with you outside the system if you communicate early.

5. If You Just Do Not Show Up

A no-show:

• The host marks the meeting as a no-show.
• Affects your reputation with that host (they may decline future bookings from you).
• Usually triggers a follow-up email with a link to book again.
• Does NOT refund any paid amount (unless the host manually refunds).

6. Repeat Last-Minute Cancellations

Some hosts track patterns. If you cancel 3+ times with one host, they may add you to a do-not-book list or ask for prepayment of all future bookings.

7. Force Majeure

For unavoidable circumstances (hospitalization, family emergencies), most hosts process full refunds outside policy if you explain. Email the host with a brief, honest message.

8. If The Host Cannot Make It

Hosts can move the meeting themselves (you receive the new time), or ask you to pick a new time (you receive the reschedule link and your old slot is released). If they cancel instead, you are told with their reason.

When you reschedule, the available times are worked out again from the host’s current calendar, not from when you first booked. Your original time is treated as free, and new times reflect any changes the host has made since.

For meetings with more than one host, every time shown fits all required hosts.