Invitee Troubleshooting

If you booked a meeting but never received a confirmation, here is what to do.

1. Check Your Spam Folder

The most common cause. Search your email for:

• “bookme”
• “[email protected]”
• The host’s name.

If you find the confirmation in spam, mark it as “Not spam” so future emails from bookme reach your inbox.

2. Check Promotions / Updates Tabs (Gmail)

Gmail often files automated emails under Promotions or Updates instead of Primary. Click those tabs and search for bookme.

3. Check Other Inbox Folders

Some setups (corporate Outlook, multi-folder personal inboxes) auto-file bookme emails into a specific folder. Check All Mail.

4. Verify You Used The Right Email

On the booking page, you entered an email address. Did you type it correctly? A typo ([email protected]) means the email went to nowhere.

If you noticed a typo:

• Book again with the correct email.
• Tell the host so they can cancel the mistaken booking; they’ll see the address on their Meetings page.

5. Paid Bookings

For a paid event, the confirmation is only sent after the payment succeeds. If you closed the payment page before it went through, there is no booking; book again.

6. Email Reputation Block

Some corporate inboxes block all marketing-style automated emails. If you booked from a work email and never see anything, ask IT to allow [email protected], or try a personal Gmail or Outlook for booking confirmations.

7. Server Delay

On rare occasions, the email is delayed a few minutes. Give it five minutes, then work through the steps above.

8. Use The Reschedule Or Cancel Link On The Confirmation Page

After booking, you saw a confirmation page in the browser. Take a screenshot of that page immediately, especially the meeting URL and the reschedule/cancel links. These are the same as what would have been in the email.

9. Contact The Host

If you do not have the meeting URL and no confirmation arrived:

• Find the host’s contact info (their booking page bio, their website, LinkedIn).
• Email them.

The host can see your booking and its current join link on their Meetings page, and can send you the reschedule link, move the meeting, or cancel and let you rebook.

The .ics calendar invite is supposed to auto-add to your calendar, but sometimes it does not. Here is how to fix it.

1. Which Kind Of Invite You Got

If the host’s calendar is connected, you may receive a Google Calendar invitation instead of a file: open it and click Yes or Add to calendar. Non-Gmail addresses receive the same invitation as an email with the same buttons.

Otherwise, open your confirmation email and look for a calendar file attachment named like invite.ics or meeting.ics.

If neither is there, the email was malformed; contact the host or [email protected].

2. Download The .ics Manually

Click the .ics attachment in your email. Most email clients download it.

Then:

• Mac: Double-click the file. Calendar asks which calendar to add it to.
• Windows: Double-click. Outlook (or your default calendar app) opens it; click Save & Close.
• iOS: Tap the attachment, then Add All (or Add) in the Calendar sheet.
• Android: Tap. Google Calendar opens with an “Add” button.
• Gmail (web): The attachment shows an “Add to Google Calendar” option; otherwise download it and import it in Google Calendar (Settings, Import & export).

3. Drag-And-Drop

If double-clicking does not work:

• Mac: Drag the .ics from Downloads onto the Calendar app icon in the Dock.
• Windows: Drag onto Outlook in the taskbar.

4. Manual Entry

If all else fails, just create the calendar event manually using info from the confirmation email:

• Date and time (in your time zone).
• Meeting URL.
• Title (event name).
• Add a reminder yourself.

5. Gmail / Google Calendar Auto-Add Failed

If the attachment does not show an “Add to Google Calendar” option, download the .ics file and import it in Google Calendar (Settings, Import & export).

Or open Google Calendar in another tab and use + New event with the email open beside it.

6. Outlook Auto-Add Failed

• Right-click the .ics attachment.
• “Open with” → Outlook.
• Confirm Add to Calendar.

7. iCal On Mac Auto-Add Failed

• Open Mail.
• Drag the .ics from the email to the desktop.
• Drag it from desktop onto the Calendar app.

8. The Meeting Did Not Show On Your Phone Calendar

Phone calendars sync from cloud services. If you added the meeting to Apple Calendar on your Mac but it does not appear on your iPhone:

• Verify your iPhone is signed in to the same iCloud account.
• Verify Calendar sync is on in iCloud settings.
• Wait 5 minutes; cloud sync is not instant.

9. Reschedules And Cancellations

A reschedule email carries an updated calendar file (or updates the Google Calendar event if the host’s calendar is connected). Add it the same way. Your calendar replaces the old entry when it recognises the same invitation; otherwise, delete the old one yourself.