Invitee Troubleshooting

If you booked a meeting but never received a confirmation, here is what to do.

1. Check Your Spam Folder

The most common cause. Search your email for: – “Bookme” – “[email protected]” – The host’s name.

If you find the confirmation in spam, mark it as “Not spam” so future emails from Bookme reach your inbox.

2. Check Promotions / Updates Tabs (Gmail)

Gmail often files automated emails under Promotions or Updates instead of Primary. Click those tabs and search for Bookme.

3. Check Other Inbox Folders

Some setups (corporate Outlook, multi-folder personal inboxes) auto-file Bookme emails into a specific folder. Check All Mail.

4. Verify You Used The Right Email

On the booking page, you entered an email address. Did you type it correctly? A typo ([email protected]) means the email went to nowhere.

If you noticed a typo: – Book again with the correct email. – The first (typo) booking still exists; ask the host to manually delete it.

5. Email Reputation Block

Some corporate inboxes block all marketing-style automated emails. If you booked from a work email and never see anything, try a personal Gmail or Outlook for booking confirmations.

6. Server Delay

On rare occasions, the email is delayed 5-30 minutes. Wait a bit and refresh.

7. Use The Reschedule Or Cancel Link On The Confirmation Page

After booking, you saw a confirmation page in the browser. Take a screenshot of that page immediately, especially the meeting URL and the reschedule/cancel links. These are the same as what would have been in the email.

8. Contact The Host

If you do not have the meeting URL and no confirmation arrived: – Find the host’s contact info (their booking page bio, their website, LinkedIn). – Email them. – Ask them to resend the confirmation from their dashboard.

The host can manually resend confirmations to your email.

The .ics calendar invite is supposed to auto-add to your calendar, but sometimes it does not. Here is how to fix it.

1. Verify The Confirmation Email Has The .ics Attached

Open your confirmation email. Look for a file attachment named like invite.ics or meeting.ics.

If no attachment is there, the email was malformed; contact the host or [email protected].

2. Download The .ics Manually

Click the .ics attachment in your email. Most email clients download it.

Then: – Mac: Double-click the file. Apple Calendar opens and asks to add. – Windows: Double-click. Outlook (or your default calendar app) opens. – iOS: Tap. Calendar opens with an “Add” button. – Android: Tap. Google Calendar opens with an “Add” button.

3. Drag-And-Drop

If double-clicking does not work: – Mac: Drag the .ics from Downloads onto the Calendar app icon in the Dock. – Windows: Drag onto Outlook in the taskbar.

4. Manual Entry

If all else fails, just create the calendar event manually using info from the confirmation email: – Date and time (in your time zone). – Meeting URL. – Title (event name). – Add a reminder yourself.

5. Gmail / Google Calendar Auto-Add Failed

Sometimes Gmail does not auto-detect the .ics. Manually: – Open the email. – Click the three-dot menu top right. – Pick “Show original” or “Add to calendar.”

Or open Google Calendar in another tab and use + New event with the email open beside it.

6. Outlook Auto-Add Failed

• Right-click the .ics attachment.
• “Open with” → Outlook.
• Confirm Add to Calendar.

7. iCal On Mac Auto-Add Failed

• Open Mail.
• Drag the .ics from the email to the desktop.
• Drag it from desktop onto the Calendar app.

8. The Meeting Did Not Show On Your Phone Calendar

Phone calendars sync from cloud services. If you added the meeting to Apple Calendar on your Mac but it does not appear on your iPhone: – Verify your iPhone is signed in to the same iCloud account. – Verify Calendar sync is on in iCloud settings. – Wait 5 minutes; cloud sync is not instant.