contactID Help Center
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Guides, FAQs, and troubleshooting for the contactID Chrome extension. Search 146 articles or browse by topic below.
Getting Started
- What Is contactID And How Does It Work?
- How To Sign Up For contactID?
- What Happens During Onboarding?
- How To Install The contactID Chrome Extension?
- How To Sign In To The Extension And Dashboard?
- What Is Your contactID Dashboard?
- What Are The Different Plans And Which One Is Right For You?
- How Does The Free Tier Work?
- Do You Need A Password? Can You Add One Later?
- How To Delete Your contactID Account?
- The Panel, Not A Popup: Setup, Agent, Targets, Send
- The Header: Logo, Fullscreen, Avatar, And Credits
- Sheets, Not Popups: Settings, Wallet, Export, Plans, And The Feature Guide
- Fullscreen And Responsive Widths, From 320px Up
- Settings: Execution, CAPTCHA, Proxies, And More
- What To Do If The Extension Won't Load?
- Updating The Extension To The Latest Version
- Extension Permissions Explained
- Using contactID On Multiple Browsers Or Devices
- One Sign-In For The Extension And The Dashboard
- The Four-Tab Redesign At A Glance
- AI Write My Message
- Message Templates
- The Deliverability Check
- The Form Coverage Card
- Contacted Before: The Double-Contact Guard
- A/B Results
- The Import Progress Panel
- Preview On A Site And AI Samples
- Your Google Photo And Deeper Analytics
- The Plan Picker And Safe Upgrades
- Extension 3.6.0 And Find Websites
Setup Your Outreach
- What Is An Agent, And How Does The Agent Tab Work?
- What Does An Agent Contain?
- Which Fields Actually Matter?
- How To Create Your First Agent
- Setting Up Your Personal Info: Best Practices
- Understanding The Message Editor
- Setting An Effective Subject Line
- Setting The Default Agent (And Sending With Two At Once)
- Editing, Duplicating, And Deleting Agents
- Using Multiple Agents For Different Campaigns
- The contactID Signature Explained
- Where do I add websites to contact?
- How do I check websites for contact forms?
- What does the import progress panel show?
- What is the pre-flight report?
- How many websites can I import at once?
- What file formats and CSV columns does contactID accept?
- What happens with duplicate or repeat websites?
- What are the best practices for bulk imports?
- What are lead merge fields?
- What Is AI Personalization And Why Use It?
- What Are Full-Message Mode And Placeholder Mode?
- How Do I Create Custom AI Prompts?
- How Do I Set Up AI Personalization For An Agent?
- How Does The AI Wallet Work?
- Which AI Model Is Used?
- What Happens When AI Runs Out Of Credit?
- How Much Does AI Personalization Cost Per Message?
- How Do I Test AI Prompts Before A Bulk Send?
- What is Find Websites?
- How do lead credits work?
- How do I search by category and city?
- How do I unlock a list and send it to the extension?
- What do the different list states mean?
- Will I ever pay twice for the same business?
- What does Enrich My File do?
- How do I buy lead credits, and can I get a refund?
- What data does Find Websites store, and is it private?
Run Campaigns
- How Do I Start A Batch?
- What Happens After I Click Start?
- What Do The Queue Statuses Mean?
- How Many Forms Are Filled At Once (Concurrent Tabs)?
- What's The Difference Between Pausing And Stopping A Batch?
- How Do I Retry Failed Or No-Form URLs?
- Does contactID Have A Circuit Breaker To Stop A Bad Run?
- Does contactID Add A Signature To My Messages?
- How Does contactID Handle Bot Detection (Cloudflare, Captcha)?
Billing & Plans
Account & Extras
Help & Legal
- The extension isn't filling forms
- Some fields aren't being detected
- Cloudflare or a CAPTCHA is blocking me
- "Billing system temporarily unavailable" error
- Session expired errors
- Tabs are opening repeatedly
- AI isn't personalizing my messages
- Import job stuck
- Payment failed, but I was charged
- Why are some URLs being skipped?
- Can't sign in to the extension
- Batch won't start
- Cookie and consent dialogs are blocking submission
- Required choice groups and dropdowns like Job Function
- How contactID knows a form was actually sent
- Retrying a failed website from its card
- The unlocking card's loader or bar does not move
- The extension shows a letter instead of my photo
Still stuck? We’re happy to help.
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