contactID Help Center
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Guides, FAQs, and troubleshooting for the contactID Chrome extension. Search 216 articles and guides or browse by topic below.
How-To Guides: step by step, with screenshots
- How to create a custom AI prompt
- How to create your first Agent
- How to personalize a message with merge fields
- How to set a default Agent, and edit or delete an Agent
- How to top up your AI credits
- How to turn on AI auto-recharge
- How to turn on AI personalization for an Agent
- How to use a ready-made AI prompt template
- How to buy lead credits and set auto-recharge
- How to enrich your own file with contact pages
- How to filter your Find websites results
- How to find websites by category and city
- How to manage your lists and find new places
- How to read the Insights tab
- How to save and reuse a search
- How to unlock a list and send it to the extension
- How to use Search by AI
- How to block websites with the do-not-contact list
- How to choose what happens with required questions
- How to control what each website card shows
- How to save your Send lists to your account
- How to set how many websites and forms run at once
- How to set up captcha solving and proxies
- How to set your sending pace
- How to approve or reject an AI app’s request
- What to ask an AI app: find websites and prepare a send
- How to choose what an AI app may do
- How to connect any other AI app to contactID
- How to connect ChatGPT to contactID
- How to connect Claude Code to contactID
- How to connect Claude to contactID
- How to connect Codex to contactID
- How to connect Cursor to contactID
- How to connect Gemini CLI to contactID
- How to connect VS Code to contactID
- How to connect Windsurf to contactID
- How to let AI apps use your computer
- How to pause, change access or disconnect an AI app
- How to see and undo what an AI app did
- How to set limits for AI apps
Getting Started
- What Is contactID And How Does It Work?
- How To Create Your contactID Account?
- What Information Is Needed To Set Up Your Account?
- How To Verify Your Email During Account Setup?
- How To Install The contactID Chrome Extension?
- How To Sign In To The Extension?
- What Is Your contactID Dashboard?
- What Are The Different Plans And Which One Is Right For You?
- Free Tier: How Do The 10 Free Websites Work?
- How To Delete Your contactID Account?
- The Redesigned Side Panel: A Tour
- AI Write My Message
- Message Templates
- The Deliverability Check
- Form Coverage: Which Forms Can Your Sender Fill?
- Contacted Before: The Double-Contact Guard
- A/B Results
- The Import Progress Panel
- Preview On A Site And AI Samples
- Your Google Photo And The Analytics Detail View
- The Plan Picker And Safe Upgrades
- Extension 3.6.0 And Find Websites (September 9, 2026)
Setup Your Outreach
- What Are Agents And How Do They Work?
- How To Create Your First Agent?
- Setting Up Your Personal Information (Name, Company, Email)
- Writing An Effective Pitch Message
- Understanding The Rich Text Editor
- How To Add A Subject Line To Your Pitch?
- Setting A Default Agent
- Editing Or Deleting An Agent
- Using Multiple Agents For Different Campaigns
- The contactID Signature Explained
- How To Import Websites To Contact?
- Importing From A CSV File
- Adding URLs Manually
- What Happens When You Import Duplicate URLs?
- Bulk Import Best Practices
- Import Job Status Explained
- Canceling An Import Job
- How Many Websites Can You Import At Once?
- Free Users Vs Paid Users Import Limits
- Lead Merge Fields For Businesses From A List
- What Is AI Personalization And Why Use It?
- Setting Up AI Personalization For Your Profile
- Understanding AI Placeholders Like {sell}
- Creating Custom AI Prompts
- How Does The AI Wallet Work?
- AI Wallet Balance And Top-Ups
- Which AI Model Is Being Used?
- What To Do When AI Runs Out Of Credit
- Estimating AI Cost Per Message
- Testing Your AI Prompts Before Bulk Send
- What Is Find Websites?
- How Do Lead Credits Work?
- Searching By Category And City
- Unlocking A List And Sending It To The Extension
- Lists: States, Downloads, Duplicates And Archive
- Find New Places: Rerunning A Search
- Enrich My File: Adding Contact Pages To Your Own List
- Quality Hints: What The Percentages Mean
- Buying Lead Credits And Refunds
- Privacy And Data In Find Websites
- What Happens After Send To Extension
- Search By AI: Describe The Businesses In A Sentence
- What Is AI Assist?
- How To Connect Claude?
- How To Connect ChatGPT Or Codex?
- How To Connect Cursor, VS Code, Windsurf, Gemini CLI Or Another App?
- Choosing What An AI App May Do
- How Changes Stay Safe With AI Apps
- Approving Or Rejecting An AI App’s Request
- Undoing What An AI App Did
- AI Apps And Your Computer
- Limits For AI Apps
- Pausing, Changing Access Or Disconnecting An AI App
- Seeing What AI Apps Did
- Troubleshooting AI Apps
- Privacy And Security With AI Apps
Run Campaigns
- Starting A Campaign
- Understanding The Queue (Queued, Processing, Sent, Failed)
- Concurrent Tabs: How Many Forms Are Filled At Once?
- How To Pause Or Stop A Campaign?
- What Happens When A Form Fails?
- Retry Logic Explained
- What Protects Your Run (There Is No Circuit Breaker)
- Signature Auto-Detection And Prevention
- Bot Detection: Cloudflare, Captcha, Anti-Bot Sites
Billing & Plans
- Understanding The Plans (PAYG, Starter, Growth, Pro, Scale)
- How To Upgrade Your Plan?
- How To Downgrade Your Plan?
- Monthly Versus Annual Billing: Which To Pick?
- How To Buy Extra Website Credits?
- Custom Credit Packages
- Buying AI Wallet Credits
- How Website Credits Are Consumed
- Free Tier Rules
- Auto-Recharge (AI Credits)
- How To Use A Promotion Code?
Account & Extras
Help & Legal
- The Extension Isn’t Filling Forms
- Some Fields Aren’t Being Detected
- Cloudflare Or Captcha Is Blocking Me
- “Billing System Temporarily Unavailable” Error
- Session Expired Errors
- Tabs Opening Repeatedly
- AI Isn’t Personalizing My Messages
- Import Job Stuck
- Payment Failed But I Was Charged
- Why Are Some URLs Being Skipped?
- Can’t Sign In To Extension
- Batch Won’t Start
- Cookie And Consent Dialogs (Including Ones Inside Frames)
- Required Choice Groups And Dropdowns Like Job Function
- How contactID Knows A Form Was Sent
- Retrying A Failed Website From Its Card
- The Unlocking Card’s Loader Or Bar Does Not Move
- The Extension Shows A Letter Instead Of My Photo
- A Website Was Skipped: The Form Asked Something Your Agent Cannot Answer
Still stuck? We’re happy to help.
Install the extension, start a free trial, or reach out to support.
