Emails

Notifications & Emails

Which emails contactID sends, what payment failure emails look like, and how to fix emails landing in spam.

contactID keeps email to a small, purposeful set. Here is everything you can expect to receive and why.

1. Sign-In And Security

Sign-in codes. A 6-digit code each time you sign in.
Password-reset codes. Sent when you request a password reset.
Email change confirmation. Sent to confirm when your account email address is changed.

2. Billing

Payment-failed notices. Include a link to update your card while Stripe retries the charge over a 3-day window.
Stripe receipts and invoices. Sent for every successful payment.

3. Onboarding

After you sign up, you’ll get a short onboarding series covering:

How to create a sender.
How to import websites.
How to send.

Occasional tips emails follow the onboarding series.

4. Referral And Gift Milestones

Referral moments (a friend joined, activated, or subscribed, or a welcome bonus you received) and gift moments (a gift applied, a gift ending in three days, or a gift that ended) can also trigger an email when that journey is active on your account.

5. Unsubscribing

Every onboarding, tips, referral, and gift email has an unsubscribe link at the bottom, and also carries the standard one-click unsubscribe header, so the Unsubscribe button built into Gmail, Apple Mail, or Outlook works too. Sign-in and billing emails cannot be unsubscribed from, since your account needs them to function.

Looking for outreach results? Those live in the extension’s Send tab and on the dashboard’s Analytics page, not in your inbox. See the next section.

To keep your inbox light, contactID intentionally does not send several email types you may expect from other tools.

1. No Weekly Summary Emails

contactID does not send a recurring digest of your outreach activity.

2. No Import-Completion Emails

You won’t get an email when an import finishes processing.

3. No Notification-Preferences Page

This version of contactID does not include a dedicated notification-preferences page in Account Settings. Instead, each onboarding, tips, referral, or gift email carries its own unsubscribe link, plus the standard one-click unsubscribe header your mail app already understands, so the built-in Unsubscribe button in Gmail, Apple Mail, or Outlook works too.

4. Where Results Actually Live

Instead of arriving by email, your results live in two places:

The extension’s Send tab, for real-time status on the current run.
The dashboard’s Analytics page, for historical performance.

Check those instead of waiting on an email.

When a payment fails, contactID sends a specific sequence of emails so you always know where things stand and have time to fix it.

1. Immediate Failure Email

Within minutes of a payment failure, you’ll receive an email stating the exact decline reason: card declined, expired, or insufficient funds.

2. Automatic Retries

contactID retries the charge automatically:

3 hours after the initial failure.
24 hours after the initial failure.
48 hours after the initial failure.

Each retry sends a follow-up email confirming either success or final failure.

3. Grace Period

If all three retries fail, you’ll get a grace-period-entry email explaining the 3-day window and what happens if it isn’t resolved. Reminder emails follow on day 1 and day 2 of the grace period.

4. If The Grace Period Expires

A downgrade notification explains exactly what changed: included credits are removed, while extras and your AI wallet balance are preserved.

5. If You Fix Payment

Update your card at any point in this process and you’ll get a confirmation email verifying the plan is active, with your next renewal date.

6. Delivery

These emails are always sent, regardless of your email preferences, since they’re transactional.

Add [email protected] and [email protected] to your safe senders list so none of these get missed. See Billing & Payments for how to update your card.

If contactID emails land in spam, it usually comes down to one of a few common causes. Here is how to fix each one.

1. Whitelist The Sender Addresses

Add these to your email client’s safe-senders list:

2. Corporate Email Systems

On a corporate email system, automated senders are sometimes filtered aggressively:

Check your Junk folder first.
Ask IT to whitelist the sending domain.

3. Gmail Promotions Tab

If contactID emails land in Promotions instead of spam, drag one email into Primary once. Gmail will remember the preference for future emails.

4. Check Your Own Filters

Review any personal filters you’ve set up. It’s easy for a rule to inadvertently catch automated senders like contactID.

5. New Sender Trust

Delivery trust with a new sender builds over the first few emails. Early messages are sometimes treated more conservatively by your provider; this normalizes over time.

6. Bounce Handling

If your address bounces 5 times in a row, contactID stops sending to it. If you’ve changed your email address, update it in Account Settings so delivery isn’t cut off.

Still not receiving emails after trying the above? Reach out to support and we’ll check delivery on our end.