What’s New: The September 2026 Redesign

• Setting or changing your password now signs you out on every other browser and device, the contactID extension there included; the browser you used stays signed in. Resetting a forgotten password signs you out everywhere. (7.7, 10.2, 10.4, 10.5)
• AI auto-recharge: one charge at a time; an optional daily cap (at least one recharge) pauses it until tomorrow (midnight UTC); you can pause it until a date you choose; it turns off after 3 declined charges in a row. (8.10)
• AI Assist: more requests wait for your approval: many websites added to a run that is sending, a new reply-to email while sending, taking websites off your do-not-contact list, and deleting the copy of your Send lists. “Asks you first” is the app asking you in the chat: contactID cannot see your chat, so what it enforces itself are your limits and approvals. (18.1, 18.5, 18.6)
• While an AI app may see your Send lists, a copy of them is kept in your account; it stays after the app is gone until you delete it (Settings, Sync & AI access). A run you say yes to uses your AI balance for AI personalization like your own sends, so an automatic top-up can charge your card as usual. What contactID keeps about AI apps, and for how long. (14.1, 18.1, 18.5, 18.10, 18.14)
• An app that returns to a program on your computer is marked Known app (Known app on this computer on the AI Assist page). (18.5)
• contactID 3.8.8: AI apps’ requests reach your computer without opening the side panel (about every 30 seconds while an app is connected; opening the side panel or starting Chrome checks at once). An agent an AI app changed shows in the Agent tab within about a minute, without reopening contactID; with unsaved edits, a note offers the new version. (2.5, 3.8, 18.9, 18.13)
• AI models: OpenAI retires GPT-4o, GPT-4o Mini, GPT-4 Turbo and GPT-3.5 Turbo, and Google retired Gemini 2.0 Flash, 2.0 Flash-Lite and 2.5 Pro. The models offered now are GPT-6 Luna (the new default) and GPT-6.1 Sol from OpenAI, the Claude models, and Gemini 3.6 Flash and 3.1 Flash-Lite from Google. An agent still set to a retired model is written with its replacement, at the replacement’s price: GPT-4o Mini and GPT-3.5 Turbo with GPT-6 Luna, GPT-4o and GPT-4 Turbo with GPT-6.1 Sol, Gemini 2.0 Flash and Flash-Lite with Gemini 3.1 Flash-Lite, Gemini 2.5 Pro with Gemini 3.6 Flash. A typical AI message on the default model now costs about $0.0003. Claude Opus 4.7 is now billed at its listed price ($5 / $25 per million tokens). (5.1, 5.5, 5.7, 5.9)
• Promotion codes: the Promotion code box is always open in the dashboard’s plans, under the Monthly / Annual switch (the “Have a code?” link is gone). One code can give different offers (for example 25% off a first month on monthly plans and 50% off a first year on annual plans); each plan card shows its price with the code. Stripe’s payment page has no box for codes: while a promotion runs, it says above the Pay button how to go back and enter one, and the page you come back to takes the code. (8.11, 9.1)
• A monthly plan can move to annual billing on the dashboard: with Annual on, your plan’s card shows Switch to annual. The first year is charged at once to the card on your subscription, less the unused time of your month (credited at what you paid for it); if the card is declined, nothing changes. A code for moving to yearly billing can go with it. (8.2, 8.4, 8.11, 9.1)
• Sending with the side panel closed (a run an AI app starts): contactID keeps working in the background until the run ends, and a slow site’s answer is read as soon as its page’s text is there, up to 5 minutes after the submit. A send that stayed “processing” with the site’s confirmation on screen is now recorded, and a send recorded Sent, not confirmed while the site was still answering becomes Sent when the site’s answer shows its confirmation. If contactID or Chrome stops in the middle of a send, or you press Stop or close its tab, a website already sent is never sent again (Sent, not confirmed). (7.2, 18.9)
• Dashboard sidebar: a group you opened by pointing closes as soon as you rest on another group, above or below it. A group you open with a click stays open until you click its name again or click anywhere else, and is no longer kept for your next visit. Groups open and close more smoothly. (1.7)

Settings is now a page of the dashboard. The articles below already say where things are now; this list says what changed.

• Settings in the extension’s account menu opens the Settings page on the dashboard (Configuration, Settings in the sidebar). The page shows and changes the settings of contactID in the browser it is open in: each computer keeps its own, so open it in the Chrome where contactID is installed and signed in to the same account. Nothing changes until you press Save; then contactID uses the new settings at once. With an older version of the extension, Settings still opens inside the extension until Chrome updates it. (2.1, 6.3)
• The page’s sections: Sending pace, Targeting (called Which websites to contact before; Do not contact is in it too), Required questions, Form display, Captcha & proxy, Sync & AI access (the copy of your Send lists in your account, and “Let AI apps use contactID on this computer”) and Advanced (Websites checked at once, Forms filled at once, called Form Filling Concurrency before, Tab close delay, and Export or Import settings). (2.1, 4.4, 6.3, 13.10, 18.9)
• A captcha key of your own is never shown again once it is saved: the page says a key is saved, with its last 4 characters, and you can replace or remove it. (6.5, 6.9, 13.3)
• The dashboard sidebar is grouped under Outreach, Configuration, Billing & Usage and Account. A group opens when you point at its name; click the name to keep it open. (1.7)
• The extension’s Setup tab shows an AI Assist (MCP) card under Go to Send until an AI app is connected or you hide the card. (18.1)

AI Assist is new: connect Claude, ChatGPT, Claude Code, Codex, Cursor, VS Code, Windsurf, Gemini CLI or another AI app to your contactID account and ask it, in your own words, to find businesses, prepare your lists, Agents and messages, and send. Changes to your own things happen right away (Undo for 30 days), anything that reaches people or spends credits asks you first, and high-impact requests wait for your approval on the AI Assist page. (18.1 to 18.14, new category)

• The extension’s Settings has a new section, AI apps on this computer, with the switch “Let AI apps use contactID on this computer” (on by default). (2.1, 18.9)
• New emails: “New AI app connected to contactID”, the code to confirm it is you when you connect an app, and approval requests. (12.1)
• What contactID keeps about AI apps and their requests. (14.1, 18.14)
• Setting, changing or resetting your password ends every AI app connection. (10.2, 18.11)
• In the dashboard sidebar the page is called AI Assist (MCP). MCP (Model Context Protocol) is the open standard AI apps use to connect to contactID. (18.1)

How forms are filled, and when a website counts as sent, changed in 3.7.0 to 3.8.5. The articles below already say what the product does now; this list says where.

• contactID never makes up a value. A field gets your agent’s detail, your message, or a usual honest answer (“Online search” for “How did you hear about us?”, a general inquiry or Other in a topic list, “No” to a newsletter). The old sample values (555 numbers, “contactID”, “Test Value”, a list’s first option) are gone. (3.1, 7.2, 13.2, 13.14, 16.5)
• A form that requires an answer your agent does not have (a budget, a service, an order number) skips that website before anything is sent: no credit is used and the reason names the question. Settings > Required questions can answer such questions neutrally instead. (13.19, new article; 2.1, 3.1, 7.2, 13.2, 13.10, 13.12, 13.14, 16.5)
• Answer such a question once: the Send tab lists it under “Fields we could not fill”, with the choices the websites offer. contactID uses your answer on every website that asks the same question, and “Send again” sends the websites that were skipped for it. Answers are kept for each agent in your browser and listed on the Agent tab under “Answers to form questions”. A number of one website’s own records (an order, invoice or booking number) and a list you type in are never answered once. (7.2, 13.14, 13.19, 14.1)
• A message that still holds a tag ({{city}}, {Opener}, {company} in single braces) is not sent and costs nothing; the reason says what to fix. (4.2, 4.10, 5.3, 7.2, 13.7)
• A message longer than the form allows is shortened at the end of a sentence, keeping your last link and the signature when they fit. (7.3)
• Blog comment forms, search boxes, login forms and newsletter signups are never filled. (7.2, 13.10)
• A form is submitted once: contactID never clicks a second time or forces a second submit. Two exceptions each allow one more submit, never a third: when the site refuses a field and says why, and contactID can correct it truthfully (your phone number written the way the site asks, your message shortened at a sentence to the length it names, a box the site requires that the form did not mark), it corrects the field and submits again; when the site rejects the captcha’s answer, contactID solves the captcha once more and submits again. Otherwise the reason names the field in the site’s own words. (6.9, 7.2, 13.15)
• A credit is used only for a send the site confirmed (a thank-you message or page after the submit, or the form plugin’s own answer). A form that was submitted with no error but no confirmation either shows as “Sent, not confirmed” and costs nothing; a confirmation that appears a few seconds later still counts. (1.1, 4.5, 4.7, 6.2, 6.4, 6.5, 7.1, 7.2, 8.8, 13.15)
• A page address counts as a confirmation only after contactID submitted the form, and only when the confirmation words are new; addresses in your list that already carry them (for example ?contact_posted=true) are cleaned on import. (13.15)
• Captchas are always solved automatically, with your own 2Captcha or Anti-Captcha key or through the contactID server. The Manual captcha mode is gone: every website is filled in a background tab, so nothing waits for you. (6.5, 6.9, 7.3, 13.3)
• A form’s spam question is answered: a sum (“What is 3 + 4?”, the math captchas of WPForms, Divi and Captcha by BestWebSoft) on the page, any other question (“What color is the sky?”) by contactID’s AI from the question’s text alone, or with the answer you gave once. A question only the website can answer (“What is the name of our dog?”) skips the website before anything is sent, with the question in the reason; no credit is used. Another required one the AI cannot answer for you, you can answer once under Fields we could not fill on the Send tab; an optional one is left empty and the form is sent. (6.9, 13.2, 13.15)
• Picture captchas (“type the letters you see”: Really Simple CAPTCHA in Contact Form 7 and Gravity Forms, Securimage, SI CAPTCHA) are read by the captcha service, with your own key or through the contactID server, and the letters are typed, on any page of a Gravity Forms form. A picture that cannot be read, or a sum drawn as several pictures, skips the website before anything is sent. (2.4, 6.9, 13.3)
• Each captcha on a page is solved once: a Turnstile, hCaptcha or reCAPTCHA that a page shows twice (in a second form, say) used to be solved twice. A captcha whose answer the site rejects is solved once more, and the form submitted again. (6.9)
• When a Contact Form 7 form checks visitors with reCAPTCHA v3 and answers that the message is spam, the reason says so. (13.3, 13.15)
• contactID leaves alone what is not its to fill: a box whose label says to leave it blank, a disabled box, a read-only box the site already filled, and a value the site put in a field your agent has nothing for. (13.2)
• A form plugin’s own error box (Gravity Forms, WPForms, Elementor and others, in any language), a firewall that blocks the post (Cloudflare, Sucuri, Wordfence, ModSecurity) and an HTTP 4xx answer to the post (such as 403, 406 or 429, or a 404 or 405 from a form that is not connected to anything) mark the website Failed with the reason, and no credit is used. A server error answer is Sent, not confirmed. (6.5, 13.15)
• Country lists are read in the page’s language (“Deutschland”, “Vereinigtes Königreich”) and by country codes. A list without your country is named in the reason (“has no choice for your country”); another country is never picked. On the Send tab you can pick once the choice that says your country (England for the United Kingdom); it is used for that country only. (13.14, 13.19)
• State and province lists take your agent’s state by its code or its name (“CA” and “California”, “NSW” and “New South Wales”, “Genf” and “Genève”), read in your agent’s country; a choice that only holds the same letters is never taken (3.8.4 could send “American Samoa” for CA). A list of another country’s states gets its “Outside the US” or “Other” choice when the form requires an answer, and a two-letter state box gets the code (“NY”). An agent in Puerto Rico or Guam is read in the US list; “New York, NY” and “Tex.” are read too. A choice that is also a country (“Georgia”) is your agent’s state only by its whole name; in a list that is mostly countries, only next to another of that country’s states or when the list holds 20 or more of them, and when it is offered twice, the one among the states is taken. When the form requires an answer, a list of states that names a few countries too gives your agent’s country when it has no choice for the state (never a state with the country’s name); a long list that is mostly countries (30 choices or more) is filled like any country list. (13.14)
• Importing skips a page whose only form is a blog comment form, a search box, a login form or a newsletter signup, and goes on to look for the contact page. (13.10)
• Spintax: write {Hi|Hello|Good day} in the message or the subject and each website gets one choice; the preview on Targets shows the message it gets. (3.4)
• Settings > Do not contact: websites contactID never sends to. (4.4, 13.10)
• Targets shows “Same website twice” when two queued pages belong to one website (www.acme.com and shop.acme.com are one website), so you can keep one message per business. (4.4)
• On the Targets report, Retry and Add URL check a website again and queue it when it passes; they never start a run (a run already going sends it). Retry on a website’s card on the Send tab still sends it. (4.1, 13.10, 13.16)
• {{target_industry}} in the message is sent as “your industry” (“Teams in your industry tell us…”): contactID does not look up a website’s industry at the moment, and the tag used to come out empty. In an AI prompt, {target_industry} asks the AI to infer the industry from the website’s name and address. (5.1, 5.3, 5.4, 13.7, 14.2, 16.3, 16.9)
• A spam question goes to contactID’s AI up to 20 times a minute and 300 times a day for each account; past that, a required one waits for your answer under Fields we could not fill. (6.9)
• Forms in steps (your name and email first, then Next, then the message) are filled step by step: contactID presses Next, fills each step and sends from the last one. This covers the step forms of Gravity Forms, WPForms, Elementor, Fluent Forms and Contact Form 7 Multi-Step, among others, and step forms a site built itself. A step that does not open (one that takes only a work email, say) skips the website before anything is sent, with the site’s words, and no credit is used. (7.2, 13.2)
• Dropdowns drawn by Select2, Chosen, Nice Select and Choices.js get their answer, and their box shows it (a required country in a Select2 list used to stay empty). (13.2, 13.14)
• Phone boxes: a box with a country flag gets your number with its code, so it switches to your country; a box that takes one shape of number, such as (###) ###-####, gets your number in that shape when it fits and is left empty when it does not. A wrong number is never sent; a form that requires such a box is skipped with the reason. (3.3, 13.2)
• A date of birth goes in the date box’s own format (14/05/1990, 14.05.1990). (13.2)
• Send buttons are read in more than 30 languages (Verzenden, Envoyer, Wyślij, 送信); Reset, Cancel, Back, Close and Search are never pressed as the send button. (13.2)
• A gender list takes your agent’s gender by what it means (“Female” is “Woman”, “M” is “Male”, “Sexo” is a gender question), never the other one. A gender or title question about another person (a child’s gender, a partner’s title) never gets yours, and a box named for something else (“Agency name”, “Vendor name”) never gets your name. (13.2, 13.14)
• contactID finds the contact form in more places: in a frame of the page (it waits for a HubSpot, JotForm, Ninja Forms, Marketo or Typeform form that is still loading, prefers the page’s contact form to a bigger booking widget, and never fills a chat, captcha, payment or ad frame), in a closed pop-up that a “Contact us” button opens (never a chat, newsletter, review, job, booking or appointment pop-up, and never a link to another page), inside web components, and with a message box that is a text editor instead of a plain box. (13.2)
• Importing accepts a page whose contact form is in a frame of its own website, in a pop-up a button names, or inside a web component. It skips a page whose only boxes have no form to send them (a link styled as a button), and one whose only form is a booking or appointment pop-up or a pop-up no button names. (13.2)
• A note shown above the form before anything was typed (“All fields are required.”) no longer makes a confirmed send fail. (13.15)
• contactID’s web address is now https://contactid.brandid.app: the dashboard, sign-in, payment pages, terms and referral links. (14.6, 15.1) Links to the old address (contactus-extension.watchthemlive.com) no longer open: share the referral link your Referrals page shows now. (6.8)
• The unsubscribe link at the bottom of contactID’s onboarding, tips and other journey emails opens a page with an Unsubscribe button; one press stops them (opening the link alone changes nothing). (12.2)
• Settings > Sending pace: a daily limit (the most websites sent in one day of your computer’s calendar) and a send window (the hours and the days a run may send in). A run that reaches the limit, or is outside the window, waits: the Send tab says why and when it sends again, and the run goes on by itself then, as long as Chrome is open. Both are off until you set them. (2.1, 2.5, 4.5, 4.8, 6.2, 6.3, 6.4, 6.7, 7.3, 13.1, 13.12, 14.5)
• Settings > Which websites to contact: keep only, or leave out, the websites of some countries (read from the address ending, .de or .co.uk, or from the business’s address for Find websites results) or whose pages are in some languages, and skip a website whose contact form is on another website. A website left out is not sent and uses no credit; Targets lists it under “By your settings”, with the do-not-contact list’s websites. All off until you set them. (2.1, 4.1, 4.4, 4.5, 4.6, 6.2, 6.6, 7.2, 13.10, 13.16, 17.11)