Payments

Billing & Payments

How payments work, viewing your history, downloading invoices, refunds, the failed payment grace period, managing cards, and cancellations.

contactID uses Stripe for all payments. Stripe is a PCI-compliant payment processor, which means contactID never sees or stores your card number. Stripe returns a customer ID that contactID uses to process future charges without ever handling your card details directly.

Supported payment methods

Credit and debit cards. Visa, Mastercard, American Express, and Discover.
Apple Pay and Google Pay, where enabled by your device.
Stripe Link, Stripe’s saved-details system for faster checkout.
Regional methods in some areas, including SEPA Direct Debit (EU), iDEAL (Netherlands), and Bancontact (Belgium).

Not supported

PayPal.
Cryptocurrency.
Cash or bank wire for individual purchases. Enterprise contracts can arrange this through sales.

Some EU cards, under PSD2 rules, trigger a one-time 3D Secure verification popup that asks you to authenticate with your bank. This typically only happens once per card; future charges go through without it.

Go to Billing > History in your dashboard to see every payment event on your account, newest first.

What’s included

Payment History covers subscription charges, initial payments, credit package purchases, AI wallet top-ups, auto-recharge events, refunds, and failed attempts. Each entry shows:

Timestamp and amount.
Event type (subscription, one-time, refund, or failed).
Card last 4 digits.
Stripe reference ID, useful for support inquiries.
Status (succeeded, failed, or refunded).

Filtering

Filter your history by type, date range, or status to find what you need quickly.

Payment History records are retained for 7 years to comply with tax regulations, so your full history is always available in the dashboard.

Every successful payment generates an invoice you can download for accounting, expense reports, or tax records.

Single invoice

In Billing > History, find the payment and click Download Invoice to get the PDF.

Multiple invoices at once

Filter to the date range you need, then click Export Invoices for a zip file of every invoice in that range. For 500 or more invoices, the export runs as a background job and you’ll receive an email with a download link when it’s ready.

What’s on the invoice

Each invoice includes the invoice number, contactID’s entity details (Ainfluencer Inc., Toronto, Canada), your billing details, line items, the amount charged, card last 4 digits, the payment date, and VAT or GST where applicable.

To add a separate billing email, address, or VAT number to future invoices, go to Account Settings > Billing Details.

Refund eligibility depends on what you purchased.

Subscriptions. Refundable within 7 days of purchase, as long as you’ve used under 20% of your monthly quota.
Website and AI credit packages. Refundable within 30 days if unused. If partially used, the refund is prorated for the unused portion.
Annual plans. Refundable only within 7 days of the initial purchase. After that, they’re non-refundable and run to the end of the paid year.
Free credits. Never refundable, since they weren’t purchased.

How to request a refund

Email [email protected] with your account email, the Stripe reference ID (found in Payment History), and the reason for your request. Requests are reviewed within 2 business days, and approved refunds are processed within 5 business days.

If a subscription renewal fails, contactID automatically retries the payment 3 times over 24 hours. If all 3 retries fail, a 3-day grace period begins.

During the grace period

Your account stays fully active and every feature keeps working. You’ll get daily reminders by email and in the dashboard and extension, prompting you to update your card.

If the grace period expires

If 3 days pass with no successful payment, your account drops to the free tier. Included plan credits are removed, but purchased extras, PAYG credits, and your AI wallet balance are all preserved. Your account itself is never deleted.

You can reactivate at any time by choosing a plan again in Billing > Manage Plan.

Go to Billing > Payment Methods to see every card on file, including brand, last 4 digits, expiration date, and which one is marked as default.

Add a card at any time.
Set a new default by clicking the star icon on the card you want to use.
Remove a card you no longer use. Note that you can’t remove your only card while subscribed; add a replacement first, then remove the old one.

Expiration reminders

contactID sends reminders 60, 30, and 7 days before a card expires. In most cases, you won’t need to act manually: Stripe’s Card Updater automatically syncs renewed or reissued cards on its own.

Go to Billing > Manage Plan > Cancel Subscription.

Default cancellation

By default, your subscription runs to the end of your current billing period (monthly or annual), then drops to the free tier with no further charge.

Cancel immediately

If you’d rather stop right away, choose Cancel Immediately. You’ll receive a prorated refund, but you forfeit any remaining included credits for the period.

What’s preserved

Either way, your data, including agents, activity history, settings, and custom AI prompts, is always fully preserved. Any included credits left when the paid period ends convert into extra credits rather than disappearing.

Reactivating later starts a fresh subscription from that day, and all your data remains untouched.