ContactID Help Center
How can we help?
Guides, FAQs, and troubleshooting for the ContactID Chrome extension. Search 114 articles or browse by topic below.
Getting Started
- What Is ContactID And How Does It Work?
- How To Create Your ContactID Account?
- What Information Is Needed To Set Up Your Account?
- How To Verify Your Email During Account Setup?
- How To Install The ContactID Chrome Extension?
- How To Sign In To The Extension?
- What Is Your ContactID Dashboard?
- What Are The Different Plans And Which One Is Right For You?
- Free Tier: How Do The 30 Free Websites Work?
- How To Delete Your ContactID Account?
Setup Your Outreach
- What Are Agents And How Do They Work?
- How To Create Your First Agent?
- Setting Up Your Personal Information (Name, Company, Email)
- Writing An Effective Pitch Message
- Understanding The Rich Text Editor
- How To Add A Subject Line To Your Pitch?
- Setting A Default Agent
- Editing Or Deleting An Agent
- Using Multiple Agents For Different Campaigns
- The ContactID Signature Explained
- What Is AI Personalization And Why Use It?
- Setting Up AI Personalization For Your Profile
- Understanding AI Placeholders Like {sell}
- Creating Custom AI Prompts
- How Does The AI Wallet Work?
- AI Wallet Balance And Top-Ups
- Which AI Model Is Being Used?
- What To Do When AI Runs Out Of Credit
- Estimating AI Cost Per Message
- Testing Your AI Prompts Before Bulk Send
Run Campaigns
- Starting A Campaign
- Understanding The Queue (QUEUED, IN_PROGRESS, COMPLETED, FAILED)
- Concurrent Tabs: How Many Forms Are Filled At Once?
- How To Pause Or Stop A Campaign?
- What Happens When A Form Fails?
- Retry Logic Explained
- Understanding The Circuit Breaker
- Signature Auto-Detection And Prevention
- Bot Detection: Cloudflare, Captcha, Anti-Bot Sites
Billing & Plans
- Understanding The Plans (PAYG, Starter, Growth, Pro, Scale)
- How To Upgrade Your Plan?
- How To Downgrade Your Plan?
- Monthly Versus Annual Billing: Which To Pick?
- How To Buy Extra Website Credits?
- Custom Credit Packages
- Buying AI Wallet Credits
- How Website Credits Are Consumed
- Free Tier Rules
- Auto-Recharge (If Available)
Account & Extras
Help & Legal
- The Extension Isn’t Filling Forms
- Some Fields Aren’t Being Detected
- Cloudflare Or Captcha Is Blocking Me
- "Billing System Temporarily Unavailable" Error
- Session Expired Errors
- Tabs Opening Repeatedly
- AI Isn’t Personalizing My Messages
- Import Job Stuck
- Payment Failed But I Was Charged
- Why Are Some URLs Being Skipped?
- Can’t Sign In To Extension
- Batch Won’t Start
Still stuck? We’re happy to help.
Install the extension, start a free trial, or reach out to support.
