contactID Help Center
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Guides, FAQs, and troubleshooting for the contactID Chrome extension. Search 152 articles or browse by topic below.
Getting Started
- What Is contactID And How Does It Work?
- How To Create Your contactID Account?
- What Information Is Needed To Set Up Your Account?
- How To Verify Your Email During Account Setup?
- How To Install The contactID Chrome Extension?
- How To Sign In To The Extension?
- What Is Your contactID Dashboard?
- What Are The Different Plans And Which One Is Right For You?
- Free Tier: How Do The 10 Free Websites Work?
- How To Delete Your contactID Account?
- The Redesigned Side Panel: A Tour
- AI Write My Message
- Message Templates
- The Deliverability Check
- Form Coverage: Which Forms Can Your Sender Fill?
- Contacted Before: The Double-Contact Guard
- A/B Results
- The Import Progress Panel
- Preview On A Site And AI Samples
- Your Google Photo And The Analytics Detail View
- The Plan Picker And Safe Upgrades
- Extension 3.6.0 And Find Websites (September 9, 2026)
Setup Your Outreach
- What Are Agents And How Do They Work?
- How To Create Your First Agent?
- Setting Up Your Personal Information (Name, Company, Email)
- Writing An Effective Pitch Message
- Understanding The Rich Text Editor
- How To Add A Subject Line To Your Pitch?
- Setting A Default Agent
- Editing Or Deleting An Agent
- Using Multiple Agents For Different Campaigns
- The contactID Signature Explained
- How To Import Websites To Contact?
- Importing From A CSV File
- Adding URLs Manually
- What Happens When You Import Duplicate URLs?
- Bulk Import Best Practices
- Import Job Status Explained
- Cancelling An Import Job
- How Many Websites Can You Import At Once?
- Free Users Vs Paid Users Import Limits
- Lead Merge Fields For Businesses From A List
- What Is AI Personalization And Why Use It?
- Setting Up AI Personalization For Your Profile
- Understanding AI Placeholders Like {sell}
- Creating Custom AI Prompts
- How Does The AI Wallet Work?
- AI Wallet Balance And Top-Ups
- Which AI Model Is Being Used?
- What To Do When AI Runs Out Of Credit
- Estimating AI Cost Per Message
- Testing Your AI Prompts Before Bulk Send
- What Is Find Websites?
- How Do Lead Credits Work?
- Searching By Category And City
- Unlocking A List And Sending It To The Extension
- Lists: States, Downloads, Duplicates And Archive
- Find New Places: Rerunning A Search
- Enrich My File: Adding Contact Pages To Your Own List
- Quality Hints: What The Percentages Mean
- Buying Lead Credits And Refunds
- Privacy And Data In Find Websites
- What Happens After Send To Extension
- Search By AI: Describe The Businesses In A Sentence
Run Campaigns
- Starting A Campaign
- Understanding The Queue (Queued, Processing, Sent, Failed)
- Concurrent Tabs: How Many Forms Are Filled At Once?
- How To Pause Or Stop A Campaign?
- What Happens When A Form Fails?
- Retry Logic Explained
- What Protects Your Run (There Is No Circuit Breaker)
- Signature Auto-Detection And Prevention
- Bot Detection: Cloudflare, Captcha, Anti-Bot Sites
Billing & Plans
- Understanding The Plans (PAYG, Starter, Growth, Pro, Scale)
- How To Upgrade Your Plan?
- How To Downgrade Your Plan?
- Monthly Versus Annual Billing: Which To Pick?
- How To Buy Extra Website Credits?
- Custom Credit Packages
- Buying AI Wallet Credits
- How Website Credits Are Consumed
- Free Tier Rules
- Auto-Recharge (AI Credits)
Account & Extras
Help & Legal
- The Extension Isn’t Filling Forms
- Some Fields Aren’t Being Detected
- Cloudflare Or Captcha Is Blocking Me
- “Billing System Temporarily Unavailable” Error
- Session Expired Errors
- Tabs Opening Repeatedly
- AI Isn’t Personalizing My Messages
- Import Job Stuck
- Payment Failed But I Was Charged
- Why Are Some URLs Being Skipped?
- Can’t Sign In To Extension
- Batch Won’t Start
- Cookie And Consent Dialogs (Including Ones Inside Frames)
- Required Choice Groups And Dropdowns Like Job Function
- How contactID Knows A Form Was Sent
- Retrying A Failed Website From Its Card
- The Unlocking Card’s Loader Or Bar Does Not Move
- The Extension Shows A Letter Instead Of My Photo
- A Website Was Skipped: The Form Asked Something Your Agent Cannot Answer
Still stuck? We’re happy to help.
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