Getting Started with DMpro
What DMpro does, how the platform works, initial setup, workspace navigation, and support channels.
DMpro Overview dashboard — KPIs and live cross-platform activity feed.
DMpro is a multi-platform social media campaign automation platform built by brandID. Creators, e-commerce brands, agencies, and community managers use DMpro to automatically respond when fans comment, send direct messages, mention their account, reply to stories, tap Messenger buttons, submit lead forms, or message a Telegram bot.
Instead of manually copying links into hundreds of DMs every day, you connect your social accounts once, build a visual automation flow in the campaign builder, and let DMpro deliver the right message at the right time — with tracked affiliate links, product cards, AI-generated replies, and multi-step conversational branches.
The problem DMpro solves
| Manual pain | DMpro solution |
|---|---|
| Replying to every “LINK?” comment on a viral Reel | Comment-to-DM automation with keyword matching |
| Losing sales because DMs arrive hours late | Instant or delayed automated responses |
| No visibility into which links fans click | Built-in affiliate link click tracking |
| Running separate bots on six platforms | One workspace for Instagram, TikTok, LinkedIn, Facebook, WhatsApp, and Telegram |
| FAQ overload in DMs | AI Response steps with your catalog and instructions |
| Agency multi-account campaigns | Participant invites and shared campaign flows |
- Creators and influencers — giveaways, lead magnets, collab inquiries, story reply promos
- E-commerce brands — product recommendations, Shopify/WooCommerce catalog cards, tracked checkout links
- Agencies — run the same campaign flow across multiple client accounts via invitations
- Community managers — FAQ bots, support menus, Telegram onboarding flows
- Affiliate marketers — keyword comment capture with tracked offer links
Brand identity and visual assets
DMpro Studio v2.2 uses a warm coral-and-honey palette. You will see these assets across the app, emails, and marketing:
| Asset file | Where you see it |
|---|---|
dmpro-favicon.svg | Browser tab icon on every DMpro page |
dmpro-loading-splash.svg | Full-screen splash while the app loads |
dmpro-logo-coral-bg.svg | Primary logo on coral background — sidebar header, sign-in page |
dmpro-logo-honey-bg.svg | Honey variant for marketing and Plans page accents |
dmpro-logo-espresso-bg.svg | Dark espresso variant for contrast sections |
dmpro-icon-only-coral.svg | Compact icon in mobile nav and notifications |
dmpro-avatar-coral-circle.svg | Default avatar placeholder in Settings |
dmpro-open-graph-card.svg | Social sharing preview when you share /help or /plans links |
dmpro-social-banner.svg | Email headers and System Messages branding |
dmpro-pill-badge.svg | “Featured” and “Popular” badges in Help center |
dmpro-watermark-white.svg | Overlay on campaign preview screenshots |
- Connect — Link Instagram, TikTok, LinkedIn, Facebook Page, WhatsApp Business number, or Telegram bot via OAuth (Telegram uses a BotFather token).
- Build — Create a campaign: pick a platform, choose a trigger (comment, DM, story reply, etc.), add flow steps on the visual canvas.
- Publish — Set the campaign to Active. DMpro listens for real-time webhook events from Meta, TikTok, LinkedIn, and Telegram.
- Automate — When a fan performs the trigger action, DMpro matches your campaign, applies delays and rules, and sends outbound messages.
- Monitor — Watch Live activity on Overview, read fan threads in Conversations, and track affiliate link clicks.
Step 1: Create your account
Go to the DMpro landing page or /signin. Choose one sign-in method:
- Email and password — Enter email, create password, verify email if prompted
- Magic link — Enter email, click the link in your inbox (expires in 15 minutes)
- Google — One-click OAuth via Google account
- Instagram-only sign-in — Creates a DMpro account linked to your Instagram Professional profile
- TikTok-only sign-in — Creates a DMpro account linked to your TikTok business account
After sign-up you land on Onboarding at /onboarding.
Step 2: Connect your first social account
On the onboarding screen you see platform cards for each network enabled in your workspace:
- Click Connect on Instagram, TikTok, LinkedIn, Facebook, WhatsApp, or Telegram
- Complete the OAuth popup (Instagram/Facebook/WhatsApp use Meta; TikTok and LinkedIn use their own OAuth)
- For Telegram, create a bot via BotFather, copy the token, paste it into DMpro
- Confirm the account shows Connected with a recent last-sync timestamp
- Click Continue to dashboard or Browse templates
You can skip onboarding and connect accounts later from Settings → Connected accounts or Integrations.
Step 3: Choose a subscription plan (optional)
Open Plans from the sidebar (/plans). Compare Free, Pro, and Enterprise:
- Free — 250 conversations/month, unlimited connected accounts, 1 account per campaign, $3 AI credits/month
- Pro — Unlimited team seats, unlimited accounts per campaign, collaborator invites, conversation overage
- Enterprise — Custom pricing, SSO, white-label — contact sales
You can start on Free and upgrade anytime via Stripe checkout.
Step 4: Create your first campaign
- Click + New campaign from Overview or Campaigns
- Select a platform (Instagram, TikTok, LinkedIn, Facebook, WhatsApp, or Telegram)
- Choose a template from the library or start from scratch
- Configure trigger, keyword, flow steps, and connected account
- Click Publish
See Section 2 for detailed how-to guides on every feature.
The left sidebar (desktop) or hamburger menu (mobile) contains:
| Sidebar item | Route | Purpose |
|---|---|---|
| Overview | /dashboard | Live activity feed, usage meters, performance charts, service health |
| Campaigns | /campaigns | List, create, pause, and manage automations |
| Conversations | /conversations | Cross-platform DM inbox grouped by fan |
| System Messages | /system-messages | In-app chat with DMpro support team |
| Invitations | /campaigns/invitations | Campaign collaborator invites |
| Templates | /templates | Pre-built campaign blueprints by platform |
| Integrations | /integrations | Store connections and product catalogs |
| Plans | /plans | Subscription tiers, billing, gift codes |
| Our Apps | /our-apps | Links to other brandID products |
| Settings | /settings | Profile, accounts, security, notifications, danger zone |
| Help center | /help | This documentation (public — no login required) |
Key deep links
- Campaign builder:
/campaigns/{platform}/new(e.g./campaigns/instagram/new) - Manage campaign:
/campaigns/{id}/manage - Help article:
/help/{slug}(e.g./help/connect-instagram) - Settings accounts:
/settings#accounts - Settings danger zone:
/settings#danger - Public plans:
/plans(no login required)
- Help center —
/help— searchable guides (this document) - System Messages — in-app live chat with DMpro team
- Email — [email protected] (linked from Help center and Settings → Contact us)
- brandID contact form — https://brandid.app/contact-us/ (Settings → Contact us)
Free plans include live support during business hours. Pro and Enterprise include priority support.
# 2. How-To Guides & Step-by-Step Tutorials
This section walks through every DMpro feature with exact UI labels, routes, and branding assets. The sidebar header shows dmpro-logo-coral-bg.svg (stacked variant: dmpro-stacked-coral-bg.svg). While pages load you may briefly see dmpro-loading-splash.svg. Plan badges and Help center featured articles use dmpro-pill-badge.svg.
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Still stuck? We’re happy to help.
Create your DMpro account, see pricing, or reach out to support directly.
