DMpro Cold DM Help Center
How can we help?
Guides and FAQs for DMpro, AI-personalized cold DM outreach on Instagram and TikTok. Search 149 articles or browse by topic below.
Getting Started
- 1.1 What is DMpro and how does it work?
- 1.2 What are the four core pieces of DMpro?
- 1.3 Who is DMpro built for?
- 1.4 How does a DMpro send actually run, start to finish?
- 1.5 What DMpro is not (is it safe and legitimate to use?)
- 1.6 How do I create my DMpro account?
- 1.7 What information do I need to sign up?
- 1.8 How does email verification work?
- 1.9 How do I install the DMpro Chrome extension?
- 1.10 How do I sign in to the extension?
- 1.11 What is on the DMpro dashboard?
- 1.12 What are the DMpro plans, and which one is right for you?
- 1.13 How does the free tier's 10 generations work?
- 1.14 How do I delete my DMpro account?
- How does the DMpro extension interface work? (Popup vs. side panel)
- What should I do if the extension won't load or the side panel is blank?
- How do I update the extension to the latest version?
- What do the extension's permissions mean, and is my data safe?
- Can I install DMpro on multiple browsers or computers?
- Where can I find the video walkthrough of the extension?
- Why isn't DMpro detecting Instagram or TikTok?
- How do I manage my connected Instagram and TikTok accounts?
- What are the three personas, and how do they differ?
- Onboarding as a Brand: what to expect
- Connecting Ainfluencer to DMpro
- Onboarding as a Creator: what to expect
- Connecting your brandID profile
- Onboarding as a Business: what to expect
- Choosing your platform: Instagram, TikTok, or both
- Can I change my persona later, or use more than one?
Send & Automate
- What are prompts and how do they work?
- How do I create my first prompt?
- What variables can I use, like {name} and {bio}?
- How do I set my default prompt?
- How do I manage multiple prompts for different campaigns?
- How does prompt selection affect message generation?
- How do I edit or delete a prompt?
- What are the best practices for writing an effective prompt?
- What's in the Template Library of pre-built prompts?
- What do Smart Message Updates do?
- How do I send my first DM with DMpro?
- What is Auto-Send DM and how does it work?
- Manual copy-paste or Auto-Send, which mode should I use?
- How does DMpro extract emails from Instagram bios?
- What profile information does DMpro actually use?
- How is sending on TikTok different from Instagram?
- How does DMpro handle Instagram's rate limits?
- What does the message preview do before I send?
- What happens when a DM fails to send?
- Can I use DMpro on Instagram Reels or TikTok videos?
- What is a campaign?
- How do I create my first campaign?
- How do I add usernames to a campaign (CSV import or manual)?
- What do the daily limit and delay settings control?
- How do I start, pause, resume, or stop a campaign?
- What do the campaign statuses mean?
- What do the per-username statuses mean?
- When does the daily send limit reset?
- What happens when my campaign runs out of credits?
- Safety Mode: what it does and why you should use it
- Configuring send delays
- Setting your daily send limit
- Smart Message Update modes: Auto, Manual, and Off
- Automation guardrails: what runs on DMpro's server
- Understanding generations and credits
- Subscription credits vs one-time credits
- Viewing your credit balance
- Usage analytics: understanding your stats
- Weekly and monthly usage reports
- What counts as a "generation"?
- ROI Command Center: tracking your outreach ROI
- Credit Runway Predictor: when will you run out?
Plans & Billing
- What plans does DMpro offer?
- Which DMpro plan is right for me?
- What do I get on the Free tier?
- How does the free-tier anti-abuse (fingerprint) system work?
- Should I choose monthly or annual billing?
- How do I upgrade my plan?
- How do I downgrade my plan?
- What are one-time credit packages, and how do they compare to a subscription?
- How do trial periods work?
- What happens when my trial ends?
- How do the plans compare, feature by feature?
- Does DMpro offer custom Enterprise+ pricing for larger teams?
- How does paying for DMpro work?
- What happens if my card is declined at checkout?
- Where can I see my past payments?
- How do I download my invoices?
- What's the refund policy for one-time credit packages?
- What's the refund policy for monthly and annual subscriptions?
- What happens if a subscription payment fails?
- How do I update my payment method?
- How do I cancel my subscription?
- Can I pause my subscription instead of cancelling?
- What is the Stripe Customer Portal, and when should I use it?
- What happens to my credits after I cancel?
- What are coupons and how do they work?
- How do I redeem a coupon code?
- What are the six coupon types?
- What is the Coupon Wallet?
- How do referral coupons work?
- Why isn't my coupon working?
- What are the coupon terms and restrictions?
- What are gift links?
- How do I redeem a gift link?
- What are the gift link expiry rules?
- What happens when my gift expires?
- Can I give a gift link to a friend?
- Can I surrender a gift link early?
Account & Ecosystem
- How do I update my profile information?
- How do I change my email address?
- How do I manage my connected Instagram and TikTok accounts?
- How long do I stay signed in to DMpro?
- How do I manage multiple sessions across devices?
- How do I set my notification preferences?
- How do I sign out?
- Does DMpro support two-factor authentication?
Help & Legal
- The extension isn't loading on Instagram or TikTok. What do I check first?
- The Generate button does nothing, or returns an error. How do I fix it?
- Auto-Send DM is on, but messages aren't sending. What's wrong?
- What does "Session expired" mean, and how do I fix it?
- I'm seeing a "Not enough credits" error. How do I get more?
- Instagram blocked my account. What should I do?
- My payment shows as failed, but my bank statement shows a charge. What now?
- I can't sign in to the extension. What should I check?
- My generated messages don't match my prompt. Why isn't my prompt being applied?
- Generate returns an empty or extremely short message. What's causing that?
- The extension crashed or is completely frozen. How do I recover?
- I got a "Multi-account fingerprint detected" error. What does it mean?
- What data does DMpro store about you?
- Is my Instagram or TikTok account safe to connect?
- What are my rights under GDPR and CCPA?
- How do I delete my account or export my data?
- Does DMpro use cookies or track me?
- How does DMpro handle Instagram and TikTok's Terms of Service?
- What are DMpro's terms of use and acceptable use rules?
- What does DMpro never store?
Still stuck? We’re happy to help.
Create your free DMpro account, or reach out to support.
