Chatgram Help Center
How can we help?
Guides, FAQs, and troubleshooting for Chatgram, the contact form to Telegram bridge from brandID. Search 142 articles or browse by topic below.
Getting Started
- What Is Chatgram And What Does It Do?
- How Does The End-To-End Flow Work?
- Who Is Chatgram For?
- What Do My Website Visitors Experience?
- What Do I (The Site Owner) Experience?
- Do My Visitors Need Telegram To Use Chatgram?
- Do My Visitors Need A Chatgram Account?
- What Are All The Ways I Can Install Chatgram?
- How Long Does Chatgram Setup Take?
- Where Do I Sign Up For Chatgram?
Installation Channels
- How To Install The Chatgram Widget On A Plain Website?
- How To Install Chatgram Via npm (chatgram-widget Package)?
- How To Load The Widget From A CDN?
- How To Initialise The Widget In A JavaScript App?
- How Does The Widget Detect Which Website It’s On?
- Can I Customise The Appearance Of The Widget?
- Where Does The Chat Icon Appear On The Page?
Domain & Keys
Telegram & Admin Panel
Tickets & Replies
AI Assistant
- What Is AI Auto-Reply?
- How Does Delay-Based Auto-Reply Work (After N Minutes)?
- How Does Hour-Based Auto-Reply Work (During Set Hours)?
- How To Combine Delay And Hours (Whichever Comes First)?
- What Language Does AI Reply In (Customer’s / English / Match Ticket)?
- Team Tip: Avoiding Multiple Auto-Replies?
- How To Turn Off Auto-Reply Per Website?
Account, Team & Billing
- What Are The Three Chatgram Roles (Owner, Admin, Agent)?
- Who Becomes Owner When A Website Is First Set Up?
- How To Invite An Agent To Your Website?
- How To Promote An Agent To Admin?
- What Can An Owner Do That An Admin Can’t?
- What Is The Reserved "Chatgram AI" Agent?
- Do Agents Need Telegram Installed To Answer Tickets?
- What Plan Tiers Does Chatgram Offer?
- What’s Included In The Free Plan?
- What Are Starter, Growth, And Pro Plans?
- What’s Included In Enterprise?
- What Billing Cycles Are Available (Monthly, Quarterly, Annual)?
- How Does The Pricing Slider Work (Websites, AI Replies, Conversations, Seats)?
- What Happens When I Exceed Free Plan Conversation Limits?
- Can I Try Chatgram Before Paying (Trials)?
- Can I Pause Or Cancel My Subscription?
- What Is The Chatgram Refund Policy?
Support & FAQ
- Do My Visitors Need Telegram To Contact Me?
- Do My Visitors Need A Chatgram Account To Send A Message?
- How Does Chatgram Know Which Owner To Notify?
- How To Install Chatgram On A Plain Website?
- Can I Customise The Icon’s Location And Appearance?
- Where Do I Reply To Messages?
- How To Sign In To The Chatgram Web Panel?
- Can A Team Share One Chatgram Inbox?
- Does The AI Reply On Its Own?
- What Format Should The AI Knowledge Base Be In?
- Is There A Free Chatgram Plan?
- What Email Address Does Chatgram Send Replies From?
- Does Chatgram Work With WordPress And Shopify?
- Can I Connect Chatgram To Bookme?
- My Widget Isn’t Showing Up On My Website. What’s Wrong?
- DNS Verification Is Failing. How To Fix?
- I’m Not Receiving Telegram Notifications. What To Check?
- My Magic Sign-In Link Expired. What To Do?
- Emails To My Visitors Are Going To Spam. How To Fix?
- AI Isn’t Drafting Replies. Troubleshooting Steps.
- I Can’t Invite Agents. What’s Blocking Me?
- How To Contact Chatgram Support?
