Accounts & Sign-Up

Chatgram supports two ways to sign up:

1. Email-first: register with just an email address at chatgram.brandid.app/register. You can use the web admin panel immediately, and connect Telegram later when you’re ready.
2. Telegram-first: verify a domain first, then start the Chatgram bot from the deep link Chatgram gives you. Your account is created and linked in one step.

Both routes lead to the same account structure. Choose based on how you prefer to start:

• Email-first is quicker to explore the product before committing
• Telegram-first is quicker if you already have a domain and want to go live fast

Email-first is the “just kick the tires” signup:

1. Go to chatgram.brandid.app/register
2. Enter your email address
3. Verify via a link Chatgram emails you
4. You land in the web admin panel
5. Explore, or add a website when ready

You don’t need Telegram or a domain to start. Both are added when you’re ready. This is a low-commitment way to see if Chatgram fits your workflow.

Telegram-first is the “let’s actually go live” signup:

1. Go to chatgram.brandid.app/register
2. Enter your domain
3. Verify the domain via DNS (see Domain Verification)
4. Chatgram gives you a Telegram deep link
5. Open it, which starts the Chatgram bot in your Telegram app
6. Your Chatgram account is created, tied to your Telegram identity, and set as owner of the verified domain, in one step

Fastest path to your first live ticket if you already own the domain and use Telegram.

Yes. If you signed up email-first, you can attach Telegram later. From the web admin panel, click Connect Telegram. Chatgram generates a deep link that starts the bot on your side.

If you signed up Telegram-first, you can set an email address for magic-link web sign-in. In the bot, go to 👤 Account → ✉️ Email and enter your address.

Either way, once both are linked, you can use whichever surface (browser or Telegram) is more convenient at any moment.

No. A given Telegram account can only ever map to one Chatgram user. If you try to connect a Telegram account that already belongs to a different Chatgram user, Chatgram refuses rather than merging identities.

This is intentional: it prevents accidental identity leaks and keeps ticket attribution clean.

Chatgram refuses the connection and shows a clear error message rather than doing anything ambiguous like merging accounts.

Options if this happens:

• Sign in to the existing Chatgram account associated with that Telegram identity instead
• Or use a different Telegram account for the new signup (Telegram supports multiple accounts on one device)

If you believe the existing account isn’t yours (maybe you lost access), contact [email protected] so we can help sort it out.