Plans & Billing

Chatgram has five plan tiers:

• Free: for individuals or small projects, monthly conversation cap, basic features
• Starter: entry-level paid tier, higher limits, essential features
• Growth: for growing teams, more websites, higher AI reply limit
• Pro: for established support teams, effectively unlimited on most dimensions
• Enterprise: custom limits, arranged with sales, includes priority support

For exact current prices and what’s included in each tier, always check the pricing page in the admin panel. Prices and inclusions can change; don’t rely on a figure quoted from memory.

The Free plan is designed for testing and light usage. Typical inclusions:

• A limited number of websites
• A monthly cap on conversations (unique tickets)
• A limited number of monthly AI replies
• Basic agent seats
• All core features (Telegram bot, web panel, tickets, AI drafts) are available

Once you exceed the monthly conversation allowance on Free, new conversations arrive masked (“Subscribe to unlock”) until you upgrade. Your existing tickets are unaffected.

The paid tiers scale up different dimensions:

• Starter: raises conversation limits, adds custom email templates, removes some Free-tier limitations. Good for solopreneurs and small teams.
• Growth: significantly higher AI reply allowance, more websites, more seats. Good for growing SaaS companies and agencies.
• Pro: effectively unlimited on conversations and seats. Advanced features like custom branding, priority delivery, deeper integrations.

All paid plans handle checkout through Stripe self-serve: pick a plan, enter card details, subscribe. Managed from the web admin panel.

Enterprise is custom-arranged with the sales team. Typical inclusions:

• Fully custom limits (websites, AI replies, conversations, seats)
• Priority support and dedicated point of contact
• Custom SLAs and uptime guarantees where relevant
• Volume pricing and negotiated terms
• Advanced integration and setup assistance
• Payment via invoice available (not just Stripe checkout)

Contact [email protected] to start an Enterprise conversation.

Paid plans support three billing cycles:

• Monthly: highest per-month cost, most flexibility. Cancel any time and stop after the current month.
• Quarterly: modest discount vs monthly, three-month commitment.
• Annual: largest discount, one-year commitment. Best for teams sure they’re staying.

You can switch cycles at renewal time. Quarterly and annual plans also support pausing, which stops billing without losing your data.

Chatgram plans are configurable via a pricing slider across four dimensions:

• Number of websites: how many distinct verified sites you can manage
• Monthly AI replies: how many times the AI can respond (draft or auto-send) per month
• Monthly conversations: unique tickets received per month
• Agent seats: how many human team members can be added

On paid plans, conversations and agent seats are effectively unlimited. The sliders help you dial in the number of AI replies and websites for your actual usage, avoiding paying for capacity you don’t need.

On the Free plan, once you exceed the monthly conversation allowance:

• New conversations arrive masked, you see them exist but can’t read the full content until you upgrade
• A message like “Subscribe to unlock” appears where the ticket content would be
• Your existing tickets stay fully visible, only the new ones over the cap are masked

Upgrading to a paid plan unmasks all queued content immediately. No data is lost, just gated behind the paywall.

Yes. Chatgram offers trials on paid plans, so you can test the full feature set before committing.

• Start a trial from the Plans page in the web admin panel
• Trials give you paid-tier features for a limited period
• No charge until the trial converts
• You can cancel any time during the trial without being charged

Trial duration and specifics depend on the current pricing page. Check the admin panel for the latest.

Both are supported:

• Pause (on quarterly and annual plans): temporarily stop billing while keeping your data. Resume anytime. Useful for seasonal businesses or if you’re away.
• Cancel: full cancellation. Access continues until the end of the paid period, then falls back to the Free plan. No data lost, just downgraded feature access.

Both are managed from the billing section of the web admin panel. No phone calls or emails required.

Chatgram offers refunds within each plan’s refund window. Typical policy:

• Refunds available for a limited period after a new subscription starts (e.g. first 7 or 14 days)
• Prorated or unavailable after that
• Enterprise refunds are governed by the specific contract you signed

For the exact current refund window applicable to your plan, check the pricing page in the admin panel or contact [email protected]. Terms can change over time.