signID Help Center
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Guides, FAQs, and troubleshooting for signID, the brandID electronic signature platform. Send, sign, seal, and verify documents online, with an API-first design and embeddable signer for any product.
Start Here
- 1.1 What is signID? Complete walkthrough
- The problem signID solves
- Who uses signID: senders, signers, embedders
- The DocuSign alternative positioning
- API-first and embeddable by design
- 1.2 Send your first envelope in 5 minutes
- Step 1: Create your account
- Step 2: Upload your first PDF
- Step 3: Place fields and recipients
- Step 4: Send and track
- 1.3 The Desk: workspace navigation
- 1.4 Support channels
- 2.1 Authentication and account setup
- Sign in with an email code (passwordless)
- Set an optional password
- Sign in with Google
- Enable TOTP two-factor authentication
- Reset your password
- Sign out
- 2.2 Multi-workspace membership
- Switch between workspaces
- Admin vs viewer roles
- Signer portal (my-documents) sign-in
- Cross-tenant document history
Send Documents
- 3.2 The envelope lifecycle
- Upload a PDF (drag and drop or browse)
- Direct-to-S3 uploads for large PDFs
- The field editor (autosave, collapsible rail)
- 7 signer field types explained
- Sender static elements: text, address, QR, image, page numbers
- Add and reorder recipients
- Sequential vs parallel signing (signInOrder)
- Preview the document as the signer will see it
- What happens on Send (flatten, dispatch links)
Large envelope handling (>100 pages, async send) - Replace an unsigned PDF (version history)
The Signing Experience
- 4.1 The signer experience
- Opening the secure signing link
- No account, no app download required
- Draw a signature on a touch canvas
- Type a signature instead of drawing
- Adopt once, reuse across documents
- Download the original unsigned PDF
- Decline to sign a document
- What happens when you click Finish
- Multi-signer waiting screen and progress
AI Features
- 5.2 AI Contract Studio overview
- 15 built-in contract types
- Draft from a wizard
- Draft from a natural-language prompt
- Start from a template
- Conversational clarification during drafting
- The draft workspace editor
- Per-clause AI actions
- AI review of your draft
- Reusable clause library
- Convert a draft to a PDF envelope
Integrations, API & Embedded
- 6.1 Partner API overview
- The OpenAPI 3.1 specification
- Create an API key (sk_live_…)
- Authenticate with a Bearer token
- Create an envelope via POST /envelopes
- Fetch envelope status and details
- Download the sealed file via API
- Stable enums (statuses, field kinds)
- Rate limits and 429 responses
- Rotate or revoke an API key
- The 5-step partner quick start
- The interactive API reference (Scalar)
- 6.3 Embedded signing overview (rolling out)
- The /embed/sign/:token chromeless signer
- Mint an embed session via the API
- Embed tokens: short-lived and origin-bound
- Drop the signer into your app with hosted embed.js
- Listen for postMessage events from the iframe
- Manage the origin allowlist
- What the trust bar shows in embed
- Responsive behavior in narrow iframes
- Handling completion in your host page
Account, Security & Support
- 7.1 The four plans
- Solopreneur (free tier)
- Pay-as-you-go: no monthly commitment
- Business (main paid tier)
- Enterprise plan
- 7.2 What is included per plan (feature flags)
- Billing cycles: monthly, quarterly, yearly
- Pay with Stripe (subscriptions)
- Pay with PayPal (monthly and yearly)
- PAYG top-ups with Stripe Checkout
- Turn on auto-recharge for PAYG
- Pause a subscription
- Cancel and the 14-day refund window
- Upgrade or downgrade a plan
- 7.3 Security architecture overview
- Encryption at rest (AES-256)
- Transport security (TLS in transit)
- How documents are sealed (SHA-256 hash)
- The append-only audit trail
- What the audit trail captures
- Tenant isolation (tenantId on every record)
- Tamper evidence and legal defensibility
- Compliance posture (ESIGN Act, eIDAS alignment)
- Webhook payloads are HMAC-signed
- Admin access controls and role enforcement
- What signID does not claim (SOC 2, HIPAA)
- 7.4 Workspace settings overview
- Edit your profile
- Invite team members
- Assign roles (admin, viewer)
- Notification preferences (owner emails, push)
- Admin defaults and locks for the workspace
- Turn on the weekly digest
- Integrations tab (API keys, webhooks)
- Branding tab (logo, colors)
- Export your data (GDPR-friendly)
- Danger zone: delete workspace or account
- General questions about signID
- Is a signID signature legally binding?
- Do signers need to create an account?
- What file formats can I upload?
- How large a PDF can signID handle?
- What languages does signID support?
- Can I use signID for free?
- How does signID compare to DocuSign?
- Does signID have an API?
- Can I embed signing in my own product?
- Is signID SOC 2 or HIPAA certified?
- What happens after a document is signed?
- How do I verify a signed document?
- AI contract drafting: what and how
- Upload errors: file too large
- Upload errors: invalid PDF
- The Send button is disabled
- A signer says the link is expired
- A signer cannot see the signature field
- Finish click hangs or spins
- Webhook not firing to my endpoint
- Webhook signature verification fails
- API key returns 401 unauthorized
- Hit rate limits (429)
- Payment failed: Stripe or PayPal
- PAYG insufficient balance blocked my send
Still stuck? We’re happy to help.
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