White-Label & Branding

White-label branding lets you apply your own brand identity across signer surfaces and emails, so recipients see your logo, colors, and sender name, not signID’s.

Where branding applies:

• Signer emails (subject prefix, header, footer)
• Signer UI (top header, accent color)
• Sealed-receipt emails
• Public verify page (partial, “Secured by signID” trust bar is retained)

Branding is gated by the customBranding feature flag on your plan.

Go to Settings → Branding and configure:

• Logo: upload a PNG or SVG (SVG preferred for sharpness at all sizes). Recommended dimensions: 240×60 or similar landscape ratio.
• Accent color: pick a hex value that will color primary buttons and headings in the signer UI.
• Company name: displayed as the sender name in emails.
• Support URL: where signers should go for help (defaults to your workspace’s contact page).

Changes take effect immediately. Any envelope sent after the change picks up the new branding.

When a signer opens a link:

• The top of the signing UI shows your logo instead of signID’s
• Primary buttons (Sign, Finish, Continue) use your accent color
• The tab title shows your company name
• The favicon is signID’s by default but can be replaced (contact support for domain-wide favicon)

The “Secured by signID” trust bar stays at the bottom, this is intentional and cannot be removed. It signals to the signer that a legitimate e-signature service is handling the transaction, which reduces signer hesitation.

signID emails to signers use your workspace’s branding:

• From name: your company name (or a specific sender name you configure)
• From address: a signID-managed address that ensures deliverability, but display name is yours
• Email header: your logo
• Buttons: your accent color
• Footer: your workspace’s contact/support info, plus a compact signID attribution

Every public signer surface, whether standard or embedded, includes a compact “Secured with signID” trust bar at the bottom. This is:

• Small (typically 32px tall, minimal footprint)
• Non-removable (part of the platform’s terms)
• Neutral (doesn’t distract from your branding)
• Functional (links to the public verify page for the envelope)

Why signID keeps this: it’s the visible cue that assures signers your envelope is going through a legitimate e-signature service. Removing it would make signing feel less trustworthy to end users, which hurts completion rates.

Two branding-adjacent features are on the roadmap but not yet shipped:

• SSO (SAML 2.0 / OIDC): advertised for Enterprise. Implementation requires external security review and is a multi-week build. Not available today.
• Custom domains: serving signing on your own hostname (e.g. sign.your-company.com) instead of signid.brandid.app. Planned via Cloudflare for SaaS. Not started.

If you need either for a specific evaluation, contact support to discuss timing. Do not sign contracts assuming these will be available in the next 30 days.

Custom branding is gated by the customBranding feature flag on your plan:

• Solopreneur (free): not included. Signer surfaces show a generic signID appearance.
• Pay-as-you-go: not included by default.
• Business: included. Full logo/color/sender-name customization.
• Enterprise: included, with additional customization options (custom email domains coming).

Upgrading to Business turns on branding immediately for future sends. Envelopes already sent before the upgrade retain the styling they were sent with.

The “Secured with signID” trust bar cannot be hidden by any customer, on any plan. It’s part of the platform’s identity contract with signers.

Why we’re strict about this:

• Signers routinely encounter signing links from senders they’ve never heard of. The trust bar tells them there’s a real e-signature service behind the transaction.
• It’s a link to independent verification, meaning it protects signers, not just senders.
• Removing it would push signID toward becoming an anonymous signing tool, which is bad for the ecosystem.

If you have specific concerns about how the trust bar appears, contact support. Cosmetic adjustments (position, color contrast) can be discussed; full removal cannot.