Telegram Bot
Run Chatgram entirely from Telegram: reply to tickets, configure settings, invite teammates.
You can start the bot two ways:
- From a verified-domain deep link. After verifying your domain on Chatgram, click the Telegram link Chatgram gives you. It launches the bot in your Telegram app and links your account automatically.
- From an existing account. If you signed up email-first, go to the admin panel and click Connect Telegram. It generates a link that starts the bot.
Once the bot is started, you’re the owner of your verified website(s). Messages from those sites arrive as ticket cards in your Telegram chat.
Almost everything Chatgram supports:
- See incoming tickets as neatly formatted cards
- Reply to tickets (typing text to email back to the visitor)
- Change ticket status: mark answered, closed, or spam
- Configure the AI assistant: enable, disable, adjust auto-reply, set knowledge base
- Invite and manage team members
- View and copy your development keys
- Manage website settings: category types, email templates, notifications
- See usage stats
Some heavier tasks (like typing a long knowledge base document, or reviewing a large ticket archive) are more comfortable in the web admin panel, but everything Chatgram supports is available in Telegram.
In the Chatgram Telegram bot, type /help. You’ll see a menu with guidance for each installation platform:
- Mobile app setup
- Chrome / browser extension setup
- JavaScript / web app setup
- WordPress plugin setup
- Shopify app setup
Tap the platform you want and the bot walks you through the specific setup steps, including where to grab your public key and how to initialise the Chatgram package for that platform.
When a new message arrives, you see a ticket card in your Telegram chat with a Reply button. Tap Reply, type your response, and hit send. Chatgram takes care of the rest:
- Emails your reply to the visitor from your support address (e.g.
[email protected]) - Formats the email with your website’s template
- Attaches an open-tracking pixel so you can see when the visitor reads it
- Moves the ticket status to
answered
The whole exchange, from receiving the message to sending your reply, happens inside Telegram.
The bot has a menu system you can navigate. Common paths:
- 👤 Account → ✉️ Email: set your email address for magic-link sign-in to the web panel
- ⚙️ Settings → 🤖 AI assistant: turn AI on/off, set knowledge base, configure auto-reply
- Website settings: category types, notification preferences, email template
- Team: invite agents, promote to admin, remove members
The exact menu structure evolves over time; type /help or explore the buttons to see what’s currently available.
Partially. The web admin panel at chatgram-admin.brandid.app lets you do most things Chatgram supports without ever touching Telegram: reply to tickets, manage team, configure AI, view stats.
However, some things (particularly real-time push notifications for new tickets) are much better on Telegram. If you want to know the moment a customer messages you, Telegram is the way.
From the Chatgram bot:
- Open the settings menu for the website you want to add a teammate to
- Choose Team → Invite agent
- The bot generates an invite link
- Send the link to your teammate
- They open it in Telegram, which starts the Chatgram bot on their side and adds them as an agent for your website
You can then promote them to admin if you want them to have more permissions. See Roles & Team Management for role details.
