brandID Help Center
How can we help?
Guides and FAQs for building, growing, and monetizing your brandID page. Search 207 articles or browse by topic below.
Getting Started
- What is brandID?
- How do I sign up for brandID?
- Should I sign up with email or with Google?
- Do I need to verify my email address?
- I forgot my password. How do I reset it?
- Is there a way to log in without typing my password?
- What is the Claim step, and how do I pick my handle?
- What happens on the profile step?
- What is the "your goal" step for?
- What is the brand and industry step?
- How do I pick a template?
- What happens when I add links and connect socials?
- What happens after I finish onboarding?
- I already have a page. How do I add another one?
Build Your Page
- What is the editor, and where do I find it?
- What's the difference between "+ Quick Links" and "+ Add Products/Links"?
- What can I add through the Discover picker?
- Why did clicking a tile in Discover jump me to an existing block instead of adding a new one?
- How do I reorder the blocks on my page?
- How do I publish or unpublish a block?
- What do the icons on each block do, and how do I delete one?
- How does the live phone preview work?
- What is the Design tab, and what are its sections?
- Design > Profile: what's the difference between Classic, Avatar, and Advanced?
- Design > Templates: how do I apply a ready-made look?
- Design > Background: what are my options?
- Design > Buttons, Fonts, and Colors: how do I style my links and text?
- What are the blog preview page and the Stripe/PayPal connect-return page?
- What are "blocks" and where do I add them?
- What's the difference between Links, Websites, Podcasts, and Button?
- How do I build a Custom Links gallery?
- How do I set up "Email Me" so fans can contact me?
- What do "My Contact" and "Receive Contact Details" do?
- What is the Social Channels block?
- How do I add a blog post to my page?
- How do I build a Carousel (Gallery) block for photos and videos?
- What are the Image, Video, and Audio blocks, and how are they different from Carousel?
- What are QR Code, Media Kit, Download, and Location/Map blocks for?
- How do I set up a Promo Code block?
- How do I run a Giveaway?
- What are the layout and design blocks: Divider, Top Menu, Header, Text Passage, Banner, and Spacer?
- What embed apps can I add to my page?
- Why did a block publish itself automatically, or show as locked?
Sell & Get Paid
- What can I actually sell on my brandID page?
- How do I sell Affiliate Products?
- How do I add a Digital Product?
- What's the difference between Digital Products and Sell Downloadables?
- Can I sell audio files, songs, or videos?
- What is the "Subscription" block, and is it the same as a brandID plan?
- How does Tipping (Tip Jar) work?
- How does renting out Billboards work?
- Do I need to connect Stripe or PayPal to sell things?
- What are the scheduled emails and email templates for?
- Why won't my product, tip, or billboard save or publish?
- Why is the "Add New" tile locked on one of my commerce blocks?
- What happens when a fan actually buys, tips, or subscribes on my page?
- Can I upload any file size for my products?
- What is the Payments & Payouts page for?
- What do the summary cards at the top actually show?
- How do I connect Stripe or PayPal so I can accept payments from buyers?
- What happens when I'm sent back to brandID after connecting Stripe or PayPal?
- What's the difference between connecting a payment gateway and setting up my payout method?
- How do I add or change my PayPal payout method?
- How do I request a withdrawal, and is there a minimum?
- Why is the "Request withdrawal" button grayed out?
- What am I looking at in the Payments Received, Payments Made, and Affiliate Earnings tabs?
- Can I filter or search my payments?
- Where can I see my withdrawal history, and what do the statuses mean?
- What do the empty and error states look like on this page?
- What payment methods can my fans use?
- What is the Wallet payment option, and why does it ask my fan to verify their email?
- What happens if a fan's Wallet balance is too low to cover a purchase?
- What confirmation does a fan get after paying?
- What does the tipping experience look like for a fan?
- What happens when a fan buys a digital download (sell-media) from my page?
- What happens when a fan buys a product from my store?
- What happens when a fan rents a billboard ad slot on my page?
- What happens when a fan subscribes to my paid content?
- How can a fan manage or cancel their subscription to my content?
- What does a fan see if their payment fails or they cancel checkout?
- Can a fan get a refund?
Grow & Manage
- What does the My Pages dashboard show me?
- How do I create a new page?
- I have more than one page. How do I switch between them?
- How do I rename a page (change its username)?
- How do I duplicate a page?
- How do I delete a page?
- How do I share one specific page's link or QR code?
- What does the "Share" button in the top bar do?
- How do I take a page live or take it offline?
- How does the main navigation work, on desktop and on mobile?
- What's in the profile/account menu?
- How do I contact support from the dashboard?
- What does the Analytics page show me?
- What do the four Key metrics cards mean?
- What's a good click-through rate (CTR)?
- What does the little badge under each number mean (vs last week, vs previous period)?
- What does "Awaiting data" mean on a brand new page?
- How do I filter Analytics by date range?
- Why did my date range snap back to 7 days after I picked 28 or 90 days?
- What does the Activity chart show?
- What do the Top countries and Devices cards tell me?
- What's in the "Products & sales" section?
- What is "Collected data" and how do I filter, export or delete entries?
- How is the Subscribers card different from Collected data?
- What are Tracking pixels and UTM parameters for?
- A card says "Data unavailable," did I lose my data?
- Where do I see the leads people submit on my page?
- How do I export my submissions to a spreadsheet?
- Can I delete a submission, and what do I see before anyone submits anything?
- How do I add an Image, Audio or Video block?
- How do I add a Media Kit or Download block, and what's the difference between them?
- Can I charge for a file, or gate it behind a paid subscription?
- How do I add a My Contact digital business card?
- How do I collect visitors' contact details with the Phone Collector block?
- How do I add a QR Code block?
- How do I add a Location/Map block?
- How do I add a Text Passage block?
- How do I add and connect a TikTok block?
Account & Billing
- How do I update my name or email address?
- I changed my email address. Why isn't it showing yet?
- How do I change my password?
- What does the Email Subscribe toggle do?
- Where can I see my brandID plan and payment history?
- How do I cancel or resume my brandID plan?
- What is "Pages on your plan" and how do seats work?
- What's on the Settings page, and how is it different from Account?
- How do I connect a custom domain to my page?
- How do I set up automatic purchase emails?
- What does the Payments section in Settings control?
- How do I upload a logo and control how it appears?
- How does the "Share your page" section work?
- I'm seeing an error message on my account or settings page. What does it mean?
- "Subscription" means two different things in brandID. Which one is this page about?
- What plans does brandID offer?
- What do paid plans actually unlock?
- What does "Web Pages" mean on a plan card, and how do seats work?
- How do I upgrade or change my plan?
- What happens to my old plan when I switch to a new one?
- What payment methods can I use to pay for a plan?
- Can I use a coupon code at checkout?
- Is there a free trial on paid plans?
- Where can I see my current plan and my full payment history?
- What if a page I'm buying for is already on another plan, or I don't own enough pages?
- My checkout got interrupted, or my payment didn't seem to go through. What happens?
More Tools
- What does the AI Video Translator do?
- How do I upload and translate a video?
- Which languages can I translate my video into?
- How am I charged: pay per video, or subscribe?
- How does one-time (pay-as-you-go) payment work?
- Can I pay with my brandID wallet, and what if my balance is too low?
- Can I use a coupon code?
- How does the video-translator subscription work, and is it the same as my brandID plan?
- How do I manage, cancel, or resume my video-translator subscription?
- How will I know if my payment or translation succeeded?
- What happens if I cancel checkout, or something goes wrong?
- How do I download my translated videos, and how long does translation take?
- Can I edit or delete a video after I've started it?
- What do the different video statuses mean?
- What does a visitor actually see when they open my page?
- What is my page URL, and how do tabs and blog posts fit into it?
- Can I use my own domain instead of brandid.app?
- What are the sensitive content, blocked, and unpublished screens?
- What happens when a visitor taps "Continue" on the sensitive content warning?
- Why would my page show "This page is no longer available"?
- Why would my page show "This page is temporarily unpublished"?
- Does my page look different on mobile than on desktop?
- How can visitors share my page or one of my posts?
- What happens when a visitor taps a locked or "Exclusive" block?
- Can visitors sign up to get notified when I post something new?
- What happens if a visitor opens a link to a post or product that no longer exists?
Help & Reference
- My dashboard, editor, or settings page says "Could not load…" or won't load at all
- I can't sign in, confirm my email, or reset my password
- A block on my page isn't publishing or my changes aren't showing up
- A button, tile, or feature is greyed out with a lock icon
- An image, PDF, or video upload is stuck, slow, or failed
- My background or page video is stuck processing, or shows an error
- My AI Video Translator job is stuck, or a return page shows an error
- I'm not seeing any Analytics data yet
- A payment or checkout attempt failed
- I can't connect Stripe or PayPal, or my account shows "Restricted"
- My custom domain won't verify
- I can't withdraw my earnings, or the withdraw button is disabled
- A product or brand catalog, or a template picker, shows nothing
- My public page shows "Page not found" or an unexpected locked screen
- My TikTok connection or social embeds aren't showing on my page
- What does "bio-link" mean?
- What's a "handle" or "slug"?
- What's a "block"?
- What does "publish" or "live" mean for a page or block?
- What's my "active page"?
- Why can I only add one Billboards or Subscription block?
- What does the "Exclusive" badge mean?
- What's the Top Menu (tab strip)?
- What's a "collection"?
- What's the difference between a Subscription block and a brandID subscription plan?
- What's a "seat"?
- What's the "upload plan tier" (Free, Creator, Turbo Creator)?
- What's a "digital product"?
- What's a "tip jar"?
- What's a "billboard"?
- What does "own gateway" vs "brandID" mean for payments?
- What's the "platform fee"?
- What does "Payments Received" vs "Payments Made" mean?
- What's "Payouts" and "Available to withdraw"?
- What does "Entitlement" or a "Premium Feature" gate mean?
- What are "Affiliate Earnings"?
Still stuck? We’re happy to help.
Create your free brandID page, or reach out to support.
