Payment & Refunds

Paid bookings are charged at the time of booking. You will see the price clearly before confirming.

1. The Price Is Shown On The Booking Form

After picking a time slot, the booking form shows:

• The event name.
• The duration.
• The price.

If the host accepts both Stripe and PayPal, you will see two payment buttons.

2. Pay With A Credit Card (Stripe)

• Click Pay with card.
• A Stripe-hosted form opens.
• Enter card number, expiry, CVC.
• Click Pay $X.
• The booking confirms immediately on success.

3. Pay With PayPal

• Click Pay with PayPal.
• You are redirected to PayPal.
• Sign in to your PayPal.
• Confirm the payment.
• You are redirected back to the booking page with a confirmation.

4. Discount Codes

On the payment screen, click Add discount code. Enter the code (case-insensitive). The price updates.

If the code is invalid or expired, you will see an error.

5. Apple Pay And Google Pay

On compatible devices (Safari on iOS for Apple Pay, Chrome on Android for Google Pay), you may see the Apple Pay or Google Pay button. One tap completes the booking using your saved payment method.

6. Receipts

After payment:

• You receive a bookme confirmation email.
• You receive a Stripe or PayPal receipt for the charge (separate email).
• Both include the amount, transaction ID, and date.

For tax-deductible receipts, the bookme confirmation includes an invoice PDF.

7. Failed Payments

If your card is declined:

• Try a different card.
• Switch to PayPal.
• Contact your bank if the issue persists.

The slot stays open for a brief period while you retry.

8. Refunds

See the next article for refund details.

9. Rescheduling A Paid Booking

Your payment moves with the booking. You are not charged again.

10. Who Receives The Money

The host, through their own Stripe or PayPal account or through bookme’s gateway. bookme keeps a platform fee from the host’s share; you pay the price shown, nothing more.

Refunds are governed by the host’s refund policy. The policy is shown on the booking form before you pay.

1. Cancel Through bookme

Open your confirmation email, click Cancel meeting, confirm, and give your reason.

Cancelling does not refund you by itself. If the host’s policy entitles you to a refund, reply to your confirmation email to ask for it; your reply reaches the host.

2. How Long Refunds Take

Once the host issues your refund:

• Stripe (cards): 5-10 business days to appear on your card statement.
• PayPal: Usually within a day to your PayPal balance; a few days to a bank account.

3. How The Host Issues Your Refund

The host refunds you in full from their bookme dashboard, through Stripe or PayPal. You receive the refund notice directly from Stripe or PayPal, a separate email from your cancellation confirmation.

4. The Refund Policy

Each event has a refund policy you saw when paying:

• Full refund anytime. Cancel for any reason, full refund.
• Refund up to X hours before. Cancel within X hours of meeting = full refund. Outside = no refund.
• No refunds. Cancellation does not refund.

If you cancel outside the refund window:

• The booking is still cancelled.
• No money is returned.
• You can still see the cancellation in your records.

5. Partial Refunds

bookme only issues full refunds from the dashboard. If you and the host agree to a partial refund (e.g. the meeting was halved, or there was an issue):

• Cancel through bookme and email the host asking for a partial refund.
• The host processes the partial refund directly in their own Stripe or PayPal account, outside bookme, and lets you know.

6. Dispute Through Your Bank

If a host fails to refund a legitimately-eligible refund:

• First, email the host with a polite reminder.
• Then, contact [email protected] with the booking details (event, time, amount, and the host’s page) to escalate. bookme can look into it, but the money was paid to the host and the host’s policy applies.
• As a last resort, dispute through your bank or PayPal. This may resolve your refund but damages the host’s payment-processor reputation.

7. Refund For A Host Cancellation

If the HOST cancels, ask them for your refund if it is not offered at once. The cancellation email explains their reason and how to reach them; just reply to it. The cancellation comes from their side, so you should not be penalized.