Account, Billing & Plans

Bookme has three plans. Pick based on event-type count, team needs, and white-label requirements.

1. Free

For solo hosts trying Bookme or with very simple needs.

• 1 active event type.
• All booking templates.
• brandID Meet, Zoom, Google Meet, Phone, In-Person.
• Calendar sync (Google, Outlook, iCloud).
• Default workflows (24h reminder, 1h reminder, post-meeting check-in, follow-up).
• Email-only support.
• Bookme branding on booking page and emails.
• 5% platform fee on paid bookings (plus Stripe / PayPal fees).

2. Pro

For individual professional hosts.

• Unlimited event types.
• Custom workflows (build your own; edit defaults freely).
• Custom intake forms.
• Paid bookings with 0% platform fee (Stripe / PayPal fees still apply).
• All conferencing tools.
• Bookme branding still appears (lighter).
• Email and chat support.
• Priced per month or annually.

3. Elite

For teams and businesses needing white-label and team features.

• Everything in Pro.
• Team workspace with seats, roles, permissions.
• Round-robin events.
• Collective events.
• Webinars.
• Custom domain.
• Custom from email address.
• Remove Bookme branding from booking page and emails.
• SMS reminders (200 / month included).
• Recurring CSV exports.
• Priority support.
• Priced per seat per month or annually.

4. Comparison Table

| Feature | Free | Pro | Elite | |—|—|—|—| | Event types | 1 | Unlimited | Unlimited | | Custom workflows | Defaults only | Yes | Yes | | Paid bookings fee | 5% | 0% | 0% | | Round-robin | No | No | Yes | | Collective events | No | No | Yes | | Webinars | No | No | Yes | | Custom domain | No | No | Yes | | Remove branding | No | No | Yes | | Team seats | 1 | 1 | Multiple | | SMS reminders | No | No | Yes |

5. Which To Pick

• Free if you only take occasional bookings and Bookme branding is fine.
• Pro if you take paid bookings or want multiple event types.
• Elite if you run a team OR need white-label.

6. 14-Day Pro Trial

Free accounts can try Pro for 14 days at no cost. No card required. See article 15.6.

You can switch plans any time from the Billing page. Upgrades are instant; downgrades take effect at the end of the current billing cycle.

1. Open Billing

Settings, then Billing.

2. Upgrade

Click Upgrade next to the plan you want.

• Billing cycle: Monthly or annual.
• Payment method: Card or PayPal.
• Billing email: Where invoices are sent.

Click Confirm. Upgrade is instant; new features unlock immediately.

3. Downgrade

Click Downgrade on the Billing page. Pick the lower plan. The downgrade schedules for the end of your current cycle.

Until then, you keep all current features. After the cycle ends:

• Pro to Free: Extra event types deactivate. Custom workflows stop firing. Paid bookings stop being accepted.
• Elite to Pro: Team members deactivate. Round-robin and collective events stop accepting bookings.

4. Restore By Re-Upgrading

Re-upgrade reactivates everything (event types, workflows, team members) exactly as it was. Nothing is permanently deleted on downgrade.

5. Cancellation = Downgrade To Free

Cancelling your subscription is equivalent to downgrading to Free at the end of the cycle.

6. Refunds On Annual

Annual subscriptions cancelled within the first 30 days get a pro-rated refund. After 30 days, no refund.

7. Failed Payment

If a renewal payment fails: – Bookme retries 3 times over 7 days. – If all fail, the workspace downgrades to Free on day 14. – You can update payment and re-upgrade any time.

8. Tax

Some regions charge VAT or sales tax on top of the listed price. Tax is calculated based on your billing address.

Update your card any time to prevent failed renewals. Bookme uses Stripe for billing (your card info never touches Bookme servers).

1. Open Billing

Settings, then Billing, then Payment method.

2. Click Update Card

A Stripe-hosted form opens. Enter: – Card number. – Expiry. – CVC. – Postal code.

Click Save.

3. Use PayPal Instead

You can pay your Bookme subscription with PayPal instead of a card: – Same Payment method section. – Click Connect PayPal. – Sign in and authorize.

PayPal becomes the new billing method; the card is removed.

4. Multiple Cards For Backup

Bookme stores ONE active billing method at a time. There is no “backup card” feature.

For redundancy, use a card that auto-renews from a virtual card service (like Privacy.com) so you can swap the underlying card without changing the Bookme entry.

5. Failed Card Detection

If your card fails: – Bookme emails you the day before retry. – Retries happen on days 0, 3, and 7. – On day 14, workspace downgrades to Free.

Update the card before day 14 to avoid the downgrade.

6. Card Expiration Warning

30 days before your card expires: – Email warning to update. – Banner on dashboard.

Update before expiry to ensure no service interruption.

7. International Cards

Bookme accepts cards from any country. Some cards (especially debit cards from certain regions) may be refused by Stripe; in that case, switch to PayPal or use a different card.

8. Tax Receipts

Each invoice generated by Bookme includes any applicable tax. Download from the Billing page under Invoices.

Every Bookme charge generates an invoice. They are downloadable as PDFs.

1. Open Billing

Settings, then Billing, then Invoices.

A table lists every charge with: – Invoice number. – Date. – Description. – Amount. – Status.

2. Download An Invoice

Click Download PDF next to any invoice. The PDF includes: – Your billing details (name, address, VAT number if set). – Bookme’s company details. – Itemized lines (subscription, seats, extras). – Tax breakdown. – Total.

3. Update Your Billing Details

For invoices to have your correct business name and address:

Settings, then Billing, then Billing details. Set: – Business name. Appears on the “Bill to” line. – Address. – VAT / Tax ID (if applicable).

Already-issued invoices keep their original details. Future invoices use the new ones.

4. Resend Invoice By Email

Click Resend by email to have the invoice re-sent to your billing email.

5. Annual Tax Summary

At the end of each calendar year, Bookme generates a single-page summary of all your Bookme subscription charges. Useful for accounting.

6. For Tax Authorities

The invoices Bookme generates are valid receipts. For US accounts, also check your Stripe dashboard for 1099-K forms if you took paid bookings exceeding the threshold.

7. Bookme Cannot Generate Invoices For Past Free Periods

There are no invoices for Free plan periods (no charge made). If you need a “proof of service” document for a Free period, contact [email protected].

Yes. Bookme supports pause for hosts on temporary breaks (parental leave, sabbatical, seasonal businesses).

1. The Pause Feature

Pause: – Suspends your subscription (no monthly charges). – Keeps all your data: event types, workflows, intake forms, bookings, settings. – Disables your public booking page (invitees see “Currently unavailable”). – Disables outgoing workflows.

2. How To Pause

Email [email protected] with the subject “Pause my subscription” from your account email. Specify: – Duration (1 month, 3 months, 6 months, indefinite). – Reason (optional, helps Bookme support).

A team member processes the pause within 1 business day.

3. Pause Vs Downgrade To Free

| | Pause | Downgrade to Free | |—|—|—| | Charges | None | None | | Booking page live | No | Yes (Free-tier limits apply) | | Event types active | No | One active (Free cap) | | Workflows firing | No | Defaults only | | Data preserved | Yes | Yes |

Pause is the cleaner option if you do not want any invitee-facing activity during the break.

4. How To Resume

Email the same address with “Resume my subscription.” Your subscription reactivates from the date you resume, with the same plan and features you had before pause.

5. Pause Limits

• Max one pause per 12 months for billing system simplicity.
• Max 6 months per pause (after which it auto-resumes or auto-cancels, your choice).
• Available only for Pro and Elite plans. Free does not need pause.

6. Annual Subscriptions

If you paused an annual subscription, the pause does NOT extend the annual period. Pause for 3 months on a 12-month plan still ends at month 12.

For long pauses on annual plans, contact support; an exception can sometimes be made.

The 14-day Pro trial is the best way to try Pro features without committing. No card required to start.

1. Start The Trial

From a Free account, click Try Pro for 14 days anywhere in the dashboard (banner, Billing page, or pricing comparison).

No payment info needed; click and you have full Pro access for 14 days.

2. What’s Included

Every Pro feature unlocks during the trial: – Unlimited event types. – Custom workflows and templates. – 0% platform fee on paid bookings. – All conferencing tools at full feature set. – Email and chat support.

3. The Countdown

A small “X days left” banner appears on your dashboard throughout the trial.

4. Day 14

On day 14, two paths:

A. Add a payment method and convert. – Banner asks you to add a card. – Click, enter Stripe details. – Subscription begins automatically at the end of trial.

B. Do not add a payment method. – On day 15, you drop back to Free automatically. – Your data is preserved. – Pro features stop working: extra event types deactivate, custom workflows stop firing, etc. – You can re-upgrade any time.

5. Cancel Trial Early

If you decide partway through that Pro is not for you, just do not add a card. The trial ends naturally on day 14. No action required.

6. Trial Eligibility

• One trial per account, ever.
• New accounts start eligible.
• Once you have used the trial, repeating accounts created from the same email are not eligible.

7. Elite Trial

Elite does not have a 14-day trial by default. Contact [email protected] for an Elite demo and pilot.

8. Free-To-Pro Conversion Rate

Most hosts who start the trial convert by day 12. The clearest signal is whether you have customized your event types and workflows beyond defaults; if yes, you are getting value.

Cancelling has different effects depending on whether you mean “cancel subscription” (downgrade) or “delete account” (full removal).

1. Cancel Subscription = Downgrade To Free

When you cancel: – Subscription ends at end of current cycle. – Account drops to Free. – All data is preserved. – Free-tier limits apply: 1 event type, default workflows only.

You can re-upgrade any time without losing anything.

2. Delete Account = Full Removal

When you delete: – Account closes immediately. – Booking page goes offline (404). – Upcoming bookings cancelled. – Refunds processed. – All data deleted within 24 hours. – Username freed for re-use.

This is irreversible.

3. Data Categories

| Category | Cancel | Delete | |—|—|—| | Event types | Preserved | Deleted | | Bookings | Preserved | Deleted | | Workflows | Preserved | Deleted | | Intake forms | Preserved | Deleted | | Payment history | Preserved | Deleted | | User profile | Preserved | Deleted | | Custom domain | Released back to Bookme pool | Released |

4. Export Before Deleting

If you delete, export everything first: – Bookings: CSV from Settings, Bookings, Export. – Event types: Not directly exportable, but you can copy data to a doc. – Workflows: Not exportable; recreate manually if you come back.

5. Data Retention Periods

After deletion: – Personal data removed within 24 hours. – Anonymized booking metadata retained up to 7 years (for tax compliance). – Backups rotated out within 30 days.

6. GDPR Right To Erasure

EU residents can request full erasure including anonymized data. Email [email protected] with verification of identity.

7. Reactivation After Cancellation

If you cancelled (not deleted) and want back: – Sign in to the same email. – Click Reactivate. – Pick a new plan.

If you deleted: – Sign up again from scratch. – You can use the same email (the old account no longer exists). – Pick a fresh username (or reclaim your old one if no one took it).