{"id":10,"date":"2026-04-26T08:07:03","date_gmt":"2026-04-26T08:07:03","guid":{"rendered":"https:\/\/brandid.app\/help\/?page_id=10"},"modified":"2026-05-13T16:36:41","modified_gmt":"2026-05-13T16:36:41","slug":"brandid-help-center-support-guides-faqs","status":"publish","type":"page","link":"https:\/\/brandid.app\/help\/","title":{"rendered":"brandID Help Center \u2014 Support, Guides &amp; FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10\" class=\"elementor elementor-10\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab0af09 e-flex e-con-boxed e-con e-parent\" data-id=\"ab0af09\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ed6ad42 e-con-full e-flex e-con e-child\" data-id=\"ed6ad42\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf2a83b elementor-widget elementor-widget-heading\" data-id=\"cf2a83b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">How can we help you?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0de837 elementor-widget elementor-widget-search\" data-id=\"f0de837\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;submit_trigger&quot;:&quot;click_submit&quot;,&quot;pagination_type_options&quot;:&quot;none&quot;}\" data-widget_type=\"search.default\">\n\t\t\t\t\t\t\t<search class=\"e-search hidden\" role=\"search\">\n\t\t\t<form class=\"e-search-form\" action=\"https:\/\/brandid.app\/help\" method=\"get\">\n\n\t\t\t\t\n\t\t\t\t<label class=\"e-search-label\" for=\"search-f0de837\">\n\t\t\t\t\t<span class=\"elementor-screen-only\">\n\t\t\t\t\t\tSearch\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\n\t\t\t\t<div class=\"e-search-input-wrapper\">\n\t\t\t\t\t<input id=\"search-f0de837\" placeholder=\"Search for articles...\" class=\"e-search-input\" type=\"search\" name=\"s\" value=\"\" autocomplete=\"off\" role=\"combobox\" aria-autocomplete=\"list\" aria-expanded=\"false\" aria-controls=\"results-f0de837\" aria-haspopup=\"listbox\">\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-times\" viewBox=\"0 0 352 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t<output id=\"results-f0de837\" class=\"e-search-results-container hide-loader\" aria-live=\"polite\" aria-atomic=\"true\" aria-label=\"Results for search\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"e-search-results\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/output>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<button class=\"e-search-submit  \" type=\"submit\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<span class=\"\">\n\t\t\t\t\t\tSearch\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t<input type=\"hidden\" name=\"e_search_props\" value=\"f0de837-10\">\n\t\t\t<\/form>\n\t\t<\/search>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c339aa e-flex e-con-boxed e-con e-parent\" data-id=\"0c339aa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d5cea7f e-con-full e-flex e-con e-child\" data-id=\"d5cea7f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-46d882b e-con-full e-flex e-con e-child\" data-id=\"46d882b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ae4494 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"1ae4494\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 51 52\"><path d=\"M44.23.18H6.77A6.76,6.76,0,0,0,.06,7V45a6.76,6.76,0,0,0,6.71,6.81H44.23A6.76,6.76,0,0,0,50.94,45V7A6.76,6.76,0,0,0,44.23.18Z\" style=\"fill:#ffe9e8\"><\/path><path d=\"M25.47,39H17.18c-.29,0-.41,0-.41-.38,0-1.73,0-3.46,0-5.18,0-.29.06-.39.37-.39q8.34,0,16.69,0c.33,0,.39.11.39.41,0,1.71,0,3.43,0,5.14,0,.32-.08.4-.39.4Z\" style=\"fill:#ed6055\"><\/path><path d=\"M24.21,13.1a7.28,7.28,0,0,0-6,3.68,12,12,0,0,0-1.42,5.9c-.07,2.33,0,4.66,0,7,0,.32.1.37.38.36,2.77,0,5.55,0,8.32,0h8.28c.35,0,.47-.06.47-.44,0-2.19,0-4.37,0-6.55a13.54,13.54,0,0,0-.55-3.89,8.09,8.09,0,0,0-4.88-5.52A9.76,9.76,0,0,0,24.21,13.1ZM26,19c2.08.27,2.91,1.54,3.1,3.57,0,.48,0,1,0,1.44,0,.27-.1.33-.34.33H22.12c-.27,0-.34-.08-.34-.33a12.73,12.73,0,0,1,.11-2.23A3.5,3.5,0,0,1,26,19Z\" style=\"fill:#ed6055\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f07f683 elementor-widget elementor-widget-heading\" data-id=\"f07f683\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Getting started with brandID<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90c6ca8 elementor-widget elementor-widget-text-editor\" data-id=\"90c6ca8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Learn how to get started with brandID step-by-step<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9c8b57 elementor-widget elementor-widget-text-editor\" data-id=\"c9c8b57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>[X Articles]<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-980dd2c e-con-full e-flex e-con e-child\" data-id=\"980dd2c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc0e37e elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"cc0e37e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 51 52\"><path d=\"M44.23.18H6.77A6.76,6.76,0,0,0,.06,7V45a6.76,6.76,0,0,0,6.71,6.81H44.23A6.76,6.76,0,0,0,50.94,45V7A6.76,6.76,0,0,0,44.23.18Z\" style=\"fill:#ffe9e8\"><\/path><path d=\"M41.33,18.54h-5c-.65,0-.87.22-.87.86V36.57a1.09,1.09,0,0,0,0,.18c0,1.28,0,2.57,0,3.86,0,.63.22.84.85.84,1.69,0,3.38,0,5.08,0a.91.91,0,0,0,.89-.46V19A1,1,0,0,0,41.33,18.54Z\" style=\"fill:#ed6055\"><\/path><path d=\"M31.51,19l4.92-4.39a2.76,2.76,0,1,1,1.14,1.12c-.16-.08-.27-.16-.45,0q-2.28,2.07-4.58,4.11a1.67,1.67,0,0,1-.16.12,2.72,2.72,0,0,1-.5,3.26,2.55,2.55,0,0,1-2.83.64,2.74,2.74,0,0,1-1.87-2.56l-2.27-.53c-.39-.09-.79-.17-1.17-.28a.3.3,0,0,0-.4.16,2.71,2.71,0,0,1-3.61.95.33.33,0,0,0-.45.06q-2,1.89-4.1,3.76c-.2.2-.41.39-.61.57a2.8,2.8,0,0,1-1,3.67,2.75,2.75,0,0,1-3.62-4A2.78,2.78,0,0,1,13.68,25l4.93-4.52a2.76,2.76,0,0,1,2.83-4,2.73,2.73,0,0,1,2.3,2.39c0,.22.09.33.34.38,1.05.23,2.1.49,3.15.73a.41.41,0,0,0,.35-.09A2.79,2.79,0,0,1,31.51,19Zm5.91-5.71a1.44,1.44,0,1,0,1.45-1.42A1.45,1.45,0,0,0,37.42,13.27ZM12.12,28.75a1.45,1.45,0,0,0,1.46-1.42,1.44,1.44,0,1,0-2.88,0A1.46,1.46,0,0,0,12.12,28.75Zm16.39-7.49a1.44,1.44,0,0,0,2.88,0,1.44,1.44,0,1,0-2.88,0Zm-8.92-2.12A1.45,1.45,0,0,0,21,20.61a1.48,1.48,0,0,0,1.44-1.45A1.44,1.44,0,0,0,21,17.73,1.42,1.42,0,0,0,19.59,19.14Z\" style=\"fill:#ed6055\"><\/path><path d=\"M23.58,24.42h-5.1c-.64,0-.85.21-.85.84q0,7.66,0,15.35c0,.63.21.84.84.84h5c.73,0,.93-.2.93-.93V25.27C24.43,24.65,24.21,24.42,23.58,24.42Z\" style=\"fill:#ed6055\"><\/path><path d=\"M32.52,26.52H27.38c-.62,0-.83.22-.83.85V40.66c0,.56.23.79.8.79h5.2c.57,0,.81-.23.81-.82V27.35C33.36,26.75,33.13,26.52,32.52,26.52Z\" style=\"fill:#ed6055\"><\/path><path d=\"M14.74,32.56H9.53c-.56,0-.79.25-.79.8,0,1.21,0,2.41,0,3.61s0,2.44,0,3.66c0,.59.23.82.8.82h5.17c.61,0,.84-.23.84-.83V33.39C15.55,32.8,15.31,32.56,14.74,32.56Z\" style=\"fill:#ed6055\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4a8fcb elementor-widget elementor-widget-heading\" data-id=\"d4a8fcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Understanding your analytics<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c012278 elementor-widget elementor-widget-text-editor\" data-id=\"c012278\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Analyze how your page is doing on brandID<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be99975 elementor-widget elementor-widget-text-editor\" data-id=\"be99975\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>[X Articles]<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a3db9e2 e-con-full e-flex e-con e-child\" data-id=\"a3db9e2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div data-ha-element-link=\"{&quot;url&quot;:&quot;https:\\\/\\\/brandid.app\\\/help\\\/how-to\\\/&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"elementor-element elementor-element-a2497c4 e-con-full e-flex e-con e-child\" data-id=\"a2497c4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fff57bf elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"fff57bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 51 52\"><path d=\"M44.23.18H6.77A6.76,6.76,0,0,0,.06,7V45a6.76,6.76,0,0,0,6.71,6.81H44.23A6.76,6.76,0,0,0,50.94,45V7A6.76,6.76,0,0,0,44.23.18Z\" style=\"fill:#ffe9e8\"><\/path><path d=\"M37.34,32.75a1.23,1.23,0,0,0-1.45-.27l-.21.09c-.18-.19-.35-.37-.53-.54a.28.28,0,0,1-.07-.36,1.22,1.22,0,0,0-.28-1.47c-.32-.33-.64-.66-1-1a.38.38,0,0,1-.1-.56,12.68,12.68,0,0,0,1.06-9.33,13.05,13.05,0,0,0-19.12-8.08c-.34.19-.66.41-1,.63s-.46.32-.68.5l-.17.12a.58.58,0,0,0-.14.13,12.92,12.92,0,0,0-4.32,12.9A13.08,13.08,0,0,0,21.85,35.71a12.85,12.85,0,0,0,6.34-1.51.37.37,0,0,1,.52.09c.33.36.67.69,1,1a1.07,1.07,0,0,0,1.17.34c.45-.2.68,0,.93.29a2.22,2.22,0,0,0,.27.19,1.32,1.32,0,0,0,.15,1.7q2.31,2.32,4.64,4.63h.39c.38-.39.38-.59,0-1l-2-2L39,35.71c.67.68,1.36,1.38,2.06,2.06.12.12.29.27.42.26a1.79,1.79,0,0,0,.54-.26v-.38Q39.66,35.07,37.34,32.75ZM29,31.17a9.79,9.79,0,0,1-.82.62,11,11,0,0,1-16.91-7.12c-.13-.67-.17-1.36-.24-2a11.1,11.1,0,0,1,9.19-10.86A11,11,0,0,1,33,21a10.77,10.77,0,0,1-2.23,8.46c-.23.3-.51.36-.74.17s-.25-.46,0-.76a9.66,9.66,0,0,0,2.1-7.23,9.69,9.69,0,0,0-5.71-8.07,10,10,0,1,0-6,19,9.77,9.77,0,0,0,7.87-1.93c.07-.05.14-.11.21-.15a.47.47,0,0,1,.64.09A.45.45,0,0,1,29,31.17Zm-6.2-6.52a.93.93,0,0,1-1.23.19c-.6-.35-.5-1-.46-1.51a.91.91,0,0,1,.82-.87c.12,0,.26,0,.38-.05a1.46,1.46,0,0,0,0-2.89,1.44,1.44,0,0,0-1.64,1.05,3.11,3.11,0,0,0-.07.44,1,1,0,0,1-1.05.9,1,1,0,0,1-.89-1.07,3.42,3.42,0,1,1,5,3.17A4.19,4.19,0,0,0,22.84,24.65Zm.24,2.25a1,1,0,0,1-1.95,0,1,1,0,1,1,1.95,0Zm7.83,7.7c-.15.15-.31.21-.48,0-.37-.35-.73-.72-1.11-1.1a13.62,13.62,0,0,0,3.74-3.75l1.07,1.09a.32.32,0,0,1,0,.51Zm3.53,4.06-1.52-1.52c-.16-.17-.1-.33,0-.48s.49-.48.73-.73.28-.55.06-.76a.5.5,0,0,0-.74.08,1.84,1.84,0,0,0-.2.31l-.7-.71,2.21-2.21.63.64a1.65,1.65,0,0,1-.15.17c-.3.32-.35.58-.13.81s.5.19.83-.14l.66-.66a.31.31,0,0,1,.5,0l1.49,1.49Z\" style=\"fill:#ed6055\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45caa82 elementor-widget elementor-widget-heading\" data-id=\"45caa82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How-to\u2019s\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f22c19 elementor-widget elementor-widget-text-editor\" data-id=\"8f22c19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Learn how to set up any feature on brandID<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a6cc4a elementor-widget elementor-widget-text-editor\" data-id=\"9a6cc4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>[X Articles]<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d22e839 e-con-full e-flex e-con e-child\" data-id=\"d22e839\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a56ad9 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"0a56ad9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 51 52\"><path d=\"M44.23.18H6.77A6.76,6.76,0,0,0,.06,7V45a6.76,6.76,0,0,0,6.71,6.81H44.23A6.76,6.76,0,0,0,50.94,45V7A6.76,6.76,0,0,0,44.23.18Z\" style=\"fill:#ffe9e8\"><\/path><path 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